Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Senior Manager, Internal Communications is an experienced communications professional who is an essential part of the team responsible for implementing and developing programs to help inspire, engage and inform Universal Orlando Resort Team Members.

The Senior Manager is responsible for developing innovative, modern, thoughtful and strategic campaigns and communication plans that support company objectives and positively impact the Team Member experience. The Senior Manager oversees the production of Internal Communications content and evaluates the effectiveness and reach of messaging.

The Senior Manager will help the team develop and implement high-impact communication programs, campaigns, and editorial programming that build a strong internal Team Member brand and tells the story of Universal Orlando as an employer of choice. The Senior Manager is a strategic thinker, strong communicator and trusted partner who excels in a fast-paced, high-volume environment and who is comfortable building relationships and influencing through others.

MAJOR RESPONSIBILITIES:

• Content Strategy and Planning – Develops and manages effective strategies and communication plans for company-wide campaigns and key messages that support company objectives and drive an authentic organizational culture. Partners with Director, Internal Communications to identify opportunities and benchmark best practices to expand the reach and resonance of communication channels. Supports Director, Internal Communications with executive communication messaging as needed.
• Channel and Content Oversight – Oversees the production of all publications (digital or print), email, digital, video, and web platform/Intranet content. Reviews and edits content, ensuring messaging is clear, balanced, engaging, and effective. Provides timely and constructive feedback to content producers. Partners with the Internal Communications Social Media Manager to ensure social content aligns and supports overall plans and strategy. Ensures brand, voice, and IP standards are represented accurately.
• Culture Building – Oversees and drives communication initiatives that support our company vision, mission, and values. Develops and implements campaigns and programs that inform, engage, and inspire our Team Members and establish Universal Orlando as an employer of choice. Generates editorial programming that tells our powerful Team Member stories to inspire our internal audience and build affinity with our external audience.
• Client Partnerships – Fosters effective relationships with our key client groups and divisional partners. Leads cross-functional task forces, as identified, that serve to collectively elevate company communication initiatives. Identifies opportunities for enhanced collaboration with divisional partners.
• Measurement & Analysis – Evaluates and monitors data (email, social media, web platforms; survey results, etc.) and develops actions plans to address the analysis. Identify opportunities to increase the capture of metrics to further enhance the analysis of the impact of our messaging.
• Leadership – Provides leadership, support, and development to direct reports and functional subject matter experts ensuring that they have the development and skills necessary to provide a consistent delivery of performance.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor’s degree in Communications, Public Relations, or a related field is required.

EXPERIENCE:

• 5+ years’ experience working in Communications is required.
• Public Relations, or Advertising experience preferred.
• Social media, graphic design, and video development experience a plus. At least 1 year of experience at Universal Orlando preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Must be comfortable with Adobe Creative Suite tools and have some working knowledge of HTML and web design.
• Proven ability to use research and insights to plan, develop, execute and evaluate internal communications plans in support of company initiatives. Works collaboratively across functions, divisions, and locations.
• Experience with high impact communications, both internal and externally focused that have generated measurable results. Must have entrepreneurial spirit and execute within a corporate environment.
• Have proven track record with senior leadership engagement, with a results-focused track record of team engagement and retention.
• Competence in dealing with sensitive or controversial matters on a frequent and recurring basis and ability to effectively apply issues and crisis capabilities to mitigate risk and organizational impact.
• Ability to be nimble and adapt, demonstrating effectiveness at handling multiple concurrent, often conflicting priorities.
• Ability to produce content aligned to storytelling strategies and effectively measure its performance.
• Effectively sell-in programs and ideas to internal and external stakeholders.
• Experience developing and publishing content on internal and external communication platforms including employee newsletter, intranets, LinkedIn and Medium.
• Knowledge of external communications is a plus, with an ability to work collaboratively across global communication groups.

Your talent, skills and experience will be rewarded with a competitive compensation package

Universal Orlando Resort. Here you can.

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