JOB SUMMARY:

Supports management in coordinating the daily operation of assigned venue and maintains venue technical show quality. Assist with the operation and execution of entertainment shows that include high risk elements. High risk is defined as show elements or practices where life safety is taken into consideration. Leads crew and applies expert level knowledge in use of advanced control systems for show action equipment, show elements which include a considerable amount of life safety lighting, special effects, audio, video, or lasers.

MAJOR RESPONSIBILITIES:

• Oversees the daily operations of Technical Entertainment systems, including planning, delegation, and coordination of work tasks. Effectively delegates work assignments among qualified crewmembers, leads crews during work startup and stoppage, and communicates performance expectations. Ensures compliance with safety guidelines, standard operating procedures, and company policies. Coordinates with other departments, communicates resource needs, and provides two-way communication between technicians, supervisors, and management. Monitors employee productivity, enforces compliance with UO policies, and reports non-compliance issues to appropriate leadership.
• Maintains and shares job knowledge and assists in developing employees. Communicates performance expectations and provide technical training for best practices/techniques along with feedback to technicians.  Provides technical show notes and lead observations for assigned technicians to appropriate management to ensure high standards of show quality are maintained. 
• Responsible for ensuring all appropriate life safety system verifications have been met per checklists for each element. Ensures proper completion of all technical documentation, to include daily checklists, SOPs, inventory, and other such documentation. Complete required training documentation including assessments and check off lists.
• Maintains inventory of tools, equipment, material, and other UO property, ensuring proper care, maintenance, and storage is upheld. Ensures a safe working environment is maintained and assists with regular inspections. Notify Management of any material needs or safety concerns.
• Partners with responsible maintenance team to trouble shoot issues and escalate to management as appropriate. Ensures all daily, weekly, and monthly maintenances checks are completed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Technical school: is preferred. 
• Associate’s degree: is preferred. 
• Bachelor’s degree: is preferred.

EXPERIENCE: 

• 3+ years’ experience providing work direction leading knowledgeable individuals and promoting teamwork dynamics.
• 5+ years’ experience using advanced control systems, likely within the theme park/theater industry in a technical capacity preferred; or equivalent combination of education and experience.
• Proven ability to perform each essential duty satisfactorily.
• Prior experience on advanced show control systems such as Medialon, Ovation, Alcorn McBride, Birket, Allen Bradley, QSYS and Navigator.
• Subject matter expert in technical disciplines needed to operate assigned venue.
• Emergency Repairs, Parts Assembly, and networking preferred.
• Basic computer skills with basic experience in Microsoft Office suite.
• Or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Valid Florida Driver’s License required. 

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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