This role will support the advancement of operational planning of assigned projects within new and emerging markets for New Ventures. Responsible for translating strategic direction into actionable plans by coordinating across departments, tracking key operational inputs, and ensuring the timely execution of deliverables. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. Focused on aligning guest and team member considerations with project development needs and collaborates with internal partners, including Finance, HR, Marketing, D&T, BAIE and EHS t to ensure operational requirements are clearly communicated and integrated throughout all project phases including the project planning, design, development, and construction planning, design, development, and construction.

JOB RESPONSIBILITES

• Lead designated workstreams within New Ventures projects, including operational inputs during the design and development phases, labor modeling, guest experience planning, and systems design. Collaborate with internal stakeholders and governmental entities to ensure regulatory compliance and operational feasibility in alignment with UDX standards and SOPs.
• Strategically partner with Universal Creative and other teams to ensure operational feasibility during the design and development phases. Serve as the operational liaison for specific functions or venues (e.g., Attractions, Guest Services, Park Services, Transportation, Revenue Operations, Entertainment etc.), to gather feedback and align on operational needs for New Ventures.
• Support the Director in managing pre-opening budgets (FFE and OPEX) for assigned workstreams. Assist in the development of staffing plans, operational forecasts, and guest service models. Identify opportunities to improve operational efficiency and enhance guest satisfaction through data-driven decisions.
• Partner cross-functionally with departments including Finance, D&T, HR, Marketing, BAIE, and EHS to ensure alignment on planning, budgets, training and development, safety programs, and staffing. Provide coordination and communication support across multiple workgroups and functions.
• Coach and oversee small teams or project-based groups (may include direct reports or project coordinators). cultivating a high-performing team culture, identifying development opportunities, and ensuring strong project execution.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

ADDITIONAL INFORMATION

• Travels as needed to support the New Ventures project.

QUALIFICATIONS:  

• 8+ years' experience in hospitality with 3+ years in a leadership role in theme parks.
• Proven outcomes managing multiple disciplines including but not limited to operations, transportation, entertainment, ticketing, VIP experience, maintenance, food/retail, safety, events, among other functions.
• Experience partnering with local government agencies and business partners to generate measurable results
• Exceptional communications, organizational and project management skills with strong ability to collaborate across multiple disciplines.

EDUCATION:

Bachelor of Science in Business Administration, Hospitality or related field is preferred.

EXPERIENCE: 

8+ years of experience in a hospitality or operational environment is required; 5+ years in theme park related work and management is required; or equivalent combination of education and experience. Extensive experience opening new attractions and/or parks a major plus.

• Strong knowledge of world-class theme park operations, ideally at Universal
• Experience developing and opening new attractions, parks, and restaurants preferred
• International experience a plus
• Strong leadership skills, team player, entrepreneurial mindset.