JOB SUMMARY:

Responsible for reviewing the status of past due accounts to determine the appropriate course of action. Requires good judgment to negotiate with clients and escalate risk concerns appropriately. Must use all available resources and certain trade experience and training, to mitigate risk and collect payments as quickly and cost-effectively as possible.

MAJOR RESPONSIBILITIES:

• Review the status of past due accounts to determine an appropriate course of action. Contact receivable customers by telephone or email to manage contract payment & credit terms & reduce delinquency. Initiate credit research and maintain Client accounts. Manage credit oversight and control for bulk ticket orders. Process collection accounts, & maintain credit policy and all relevant regulations and practices. Reconcile client accounts & research disputes, and monitor risk. Use good judgment to escalate concern.
• Review, process and recommend prospective and current customer credit and check limits. Document all collection efforts. Maintain proper A/R controls.
• Provide administrative support such as meeting with internal & external clients; manage internal and external client expectations; and prepare account adjustment documents as required. Prepare reports, account analysis, and identify & escalate risk concerns.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

SCOPE:

• Responsible for reviewing the status of past due accounts to determine the appropriate course of action.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate’s degree (AA) is preferred

EXPERIENCE:

• 1-3 Years: Clerical and Accounts Receivable, Collections and Credit, or Accounting experience preferred; or equivalent combination of education and experience; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• ON-THE-JOB TRAINING: Five days on the job training required.
• Microsoft Office, General Accounting, Analytical Thinking, Customer Service Orientation, Collections , Communicate Clearly with Team, Conceptual Thinking, Organization skills, Written and Verbal Skills
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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