JOB SUMMARY:

Responsible for 1st and 2nd shift attraction recovery, performing preventative, diagnostic, and corrective maintenance of all audio and visual equipment; provides technical support in the day-to-day park operation of large computer controlled audio/visual, electronic messaging, projection, network, lasers, and surveillance equipment.

MAJOR RESPONSIBILITIES:

• Responds to downtimes, show element quality repairs, and ride recovery related issues in adherence with all applicable safety rules and regulations. Initiates and engages in positive interactions with internal partners.
• Diagnose system failures and provide immediate and long term corrective actions. Involves researching defective Audio/Visual equipment, projection equipment, surveillance equipment, laser systems, and network equipment through improved diagnostics and engineering approved software and hardware revisions. This entails logical and extensive troubleshooting and referring to technical manuals, technical library, and the CMMS system while utilizing a systematic approach.
• Provide input and entry into the Computerized Maintenance Management system (CMMS) and log completion of inspections, corrective action, follow up work orders, and/or repairs made and list applicable parts used. Complete hard copy P.M.’s and physical logbook entries as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Perform daily, weekly, monthly, semi-annual and annual inspections and preventive maintenance towards resort A/V systems, projection systems, surveillance systems, laser systems, and network systems. Inspections include testing, cleaning, replacement, verification and/or calibration of applicable control circuits/systems.
• Completes PQS qualification and other job responsibility related training as assigned. Trains new technicians to do venue-specific PM work orders, recovery procedures, and processes.
• Utilize company resources to stay current on installed audio/video equipment, maintenance procedures, maintenance best practices, and operation manuals.
• Performs modification to audio/visual, projection, laser, surveillance, and network equipment as directed by management or engineering. Utilize and update technical prints/documentation as appropriate. Follows correct chain of command to notify appropriate management when necessary.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED required
• Electronic or electrical degree or equivalent from two-year college or technical school preferred.

EXPERIENCE:

• 5-7 years of experience preferred: Must possess knowledge of audio and video theory as well as practical training and experience. Candidates should have advanced knowledge in the set-up and ongoing maintenance of A/V systems. Technician with formal electronics training and/or at least 5 years experience in design, installation or maintenance of A/V systems preferred.
• Equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

CTS Certification preferred

ADDITIONAL INFORMATION:

• Completion of orientation checklist into CMMS system required;
• Applicable regulatory training including forklift, heavy equipment and Lock-Out Tag Out required.
• Must have the ability to work different shifts; First or Second.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE