Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Senior Director, Business Technology Solutions for Universal Creative (UC) is responsible for representing the full scope of the NBCUniversal Operations & Technology (O&T) team in support of UC globally. Responsible for delivery, operations, and strategic long-range planning for all O&T solutions and services relative to UC. Works closely with multi-functional teams from UC, Universal Destinations and Experiences (UDX), and O&T to align, plan, and implement solutions and service models to support UC.

MAJOR RESPONSIBILITIES:

• Collaborate as a partner of the Universal Creative Strategic Operations team. Develop and implement the UC Business Technology Strategy in support of the UC strategic objectives. Lead integrated multi-year strategic planning, prioritization, and road-mapping between UC, UDX Digital & Technology (D&T), and O&T. Facilitate and oversee the integration of core services from O&T enterprise teams as required by UC.
• Lead the UC Information Technology team, responsible for the strategy and delivery of Workplace Technology & Operations globally for UC. Lead the UC Information Systems team, responsible for application development, delivery, and sustainment for core UC applications, including PMWeb. Drive talent development through performance management, coaching, and career growth planning.
• Provide business analysis and solutioning for O&T services as required. Serve as a trusted advisor and subject-matter expert in O&T services and capabilities. Lead various audit and compliance preparedness and evaluation activities. Lead O&T support business transformation activities as relevant.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

Bachelor's degree in a relevant field preferred

EXPERIENCE:

• 10+ years of experience in technology, including 5+ years in a leadership role required
• Or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

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