JOB SUMMARY:

Supports the overall day-to-day operation of the Guest Services department, including but not limited to providing administrative assistance, procurement of operating materials/supplies, and the submission/tracking of Purchase Requisitions.

MAJOR RESPONSIBILITIES:

• Create monthly ordering purchases and service requests in Purchase Manager System. Implement and draw upon purchase orders. Receive services and products, as well as, facilitate payment by providing Accounts Payable with necessary documentation. Procure products utilizing assigned company credit card. Ensure item tracking and shipping activities. Analyzes monthly non-labor budgets and expenditures. Identify trends, communicating to management as appropriate.
• Coordinate, schedule, and receive various work/projects to be completed by internal partners and outside vendors. Communicate expectations, monitor and follow up on all internal and external work to ensure proper completion, quality, and satisfaction for Universal Orlando.
• Analyzes, compiles, updates, and maintains data on spreadsheets. Completes necessary documentation for orders and service requests. Drives communication between purchasing, finance, and work areas by providing appropriate documentation and addressing queries. Serves as liaison with other departments in acquiring and maintaining supplies and other logistical needs through standard Universal Orlando procedures.
• Provide primary assistance with administrative functions of the Guest Services department including, but not limited to office ambassador duties, equipment inventory, product assistance, sourcing, onboarding and work space coordination.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED is required. 

EXPERIENCE: 

• 2 years computer experience in Windows environment and spreadsheet knowledge highly preferred. 
• Hospitality industry experience is preferred. 
• Communication and organization skills a must.
• Or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Proficient with Microsoft Office.
• Ability to communicate clearly and concisely, both orally and written.
• Must be able to identify and resolve problems in a timely manner.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE