JOB SUMMARY:

Manages and provides direction to Guest Services Supervisors including management of the guest services staff and their communication with the guests.

MAJOR RESPONSIBILITIES:

• Responsible for overseeing the daily operation of a specific park, ensuring efficient operation of the Guest Services area.
• Works with Guest Services Supervisor to manage the daily budget by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower, running an efficient operation.  Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Responsible for the development of Guest Services Supervisors, including training, coaching, and mentoring.  Along with venue Supervisor, responsible for developing, coaching and counseling Guest Services Senior Coordinators and Coordinators and ensures employees receive proper training and development.
• Communicates Marketing programs/special events to staff.  Audits and looks for efficiencies within work unit. Evaluates various Marketing programs and work with key contacts to ensure programs success. 
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• High school degree or GED is required. 
• Associate’s degree (AA) is preferred.

EXPERIENCE: 

• 3-5 years of supervisory experience required; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• This individual will be responsible for the operation of the Guest Services department at Universal Orlando, and will be scheduled to open and close Entrance duty manager 2-3 days per week. 
• This individual will manage up to a $1MM labor and non-labor budget. 

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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