Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for managing the day-to-day interactive process related to reasonable accommodation requests for Team Members. Additionally, will serve as a liaison between the Team Members and key partners (including HR Business Partners, Health Services, Workers Compensation, Park Management, Benefits and third-party leave administrator) to oversee the coordination of reasonable accommodation requests. This position also works to ensure compliance with applicable leave and accommodation laws and maintains employee leave and accommodation files and documentation.

MAJOR RESPONSIBILITIES:

• Drives the interactive process for all reasonable accommodation requests. Collaborates and communicates with internal (including Management, Health Services, HR Business Partners, Legal) and external (including Leave Administrator and Workers Compensation) partners, as needed.
• Processes, and tracks the day-to-day reasonable accommodations requests for Team Members in coordination with third party leave administrator. Reviews process with leave administrator to ensure compliance with applicable leave and accommodation laws, including FMLA, FEHA, USERRA, and ADA.
• Works with HR personnel for processing and tracking of all leaves of absences, including leaves for Disability, Workers Compensation, Parental, Personal, and Administrative.
• Acts as point person for Team Members with inquiries about leaves of absence (non-medical) and reasonable accommodations. Educates Team Members on reasonable accommodation topics and empowers them to become self-sufficient navigating resources with third-party leave administrator.
• Mentors and provides guidance to direct reports related to their career goals. Motivates staff to accomplish company goals. Builds bench strength within the operational division by identifying training and development opportunities.
• Provides back-up coverage and support for HRBP and/or Employee Relations (Open Door) team as needed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor's degree from a four-year college or university in Human Resource, Psychology or Management required.

EXPERIENCE:

• 5+ years of Human Resources experience with knowledge of accommodations and disability principles or 3 years accommodations and disability-focused experience required.

ADDITIONAL INFORMATION:

• Approachable demeanor with the ability to exercise sound judgment when dealing with sensitive and confidential matters.
• Ability to develop and drive processes and to deliver high quality services.
• Adaptability in a fast-paced, constantly changing environment.
• Ability to prioritize effectively, think independently, and problem solve to ensure all projects are completed in an effective and timely manner.
• Ability to work with others and collaborate across the organization to achieve goals.
• Self-starter, motivated and proactive
• Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments.
• Ideal candidate demonstrates accountability, thinks critically, and demonstrates courage when presenting ideas.
• Can easily multi-task and manage multiple projects.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Schedule flexibility with availability to work on weekends, holidays, or evenings, if needed.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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