Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.  

JOB SUMMARY:

Responsible for the day-to-day operations of assigned stages/houses for Universal Horror Unleashed. Promotes a positive guest and team member experience by ensuring the venue, including both talent and technical aspects run at the optimum performance levels. Provides both operational and administrative support to their assigned house/area within the venue.  Takes ownership of their assigned area and has complete knowledge of all tech and talent necessary to operate. Address cast concerns appropriately and disseminate tech information to the appropriate partnering technical teams.

JOB RESPONSIBILITES:

• Responsible for ensuring the successful operation of assigned entertainment stage/house at Universal Horror Unleashed. Responsible for effectively communicating necessary information that pertains to the entertainment operation to necessary parties. Ensures the safety of all performers and supports injury prevention efforts of repetitive movement. Partners with Technical & Show Operations team to ensure all technical elements and safety procedures are followed and communicates technical information and/or concerns to appropriate technical team.
• Responsible for administering all company policies and procedures as well as handling all employee relations issues pertaining to the assigned stage/house. This includes partnering with Stage Manager on developing, writing and updating operating and training manuals, producing spot talks, and documenting and addressing infractions with hourly Team Members. Ensures all administrative duties are completed in a timely, accurate manner including but not limited to Team Member Reviews, attendance, skill certifications, Team Member scheduling, reconciling timecards, show reporting, shift meetings, overtime summary and other functions for the assigned stage(s)/house(s).
• Provides coaching and show direction to team members throughout daily operation, communicates, and reinforces company and venue specific expectations of behavior, performance, and safety standards. Properly documents team member feedback and recognition through the appropriate employee relations channels.
• Responsible for the supervision and evaluation of all talent and the Assistant Stage Manager for assigned stages/houses. This includes oversight of the onboarding process, rehearsals, daily operation, seasonal events and horror activations. Provides direction on blocking during auditions, casting, and rehearsal periods to support operational changes and seasonal events. Monitors the rehearsal process to ensure show quality, integrity of the show as designed and safety standards. Enforce show standard expectations and monitor Team Members assigned to the stage/house, assessing employee performance annually.
• Supports both Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) efforts in partnership with General Stage Manager. Works with other members of management to evaluate feedback provided and determine improvement plans.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises a Non-Exempt team

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Associate’s or Bachelor’s degree in Stage Management, Entertainment or related field required.

EXPERIENCE:

• 3+ years' experience within the professional entertainment. 1+ year previous supervisory/managerial experience preferred; or equivalent combination of education and experience.