Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Responsible for sustaining, developing, integrating, testing, analyzing and/or delivering basic to moderate scale advanced technology systems for existing Universal attractions and systems. Provides subject matter expertise on one or more Ride and/or Show and/or Interactive system disciplines, that include but not limited to, Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, or Show Control Systems.

MAJOR RESPONSIBILITIES:

• Manages interactive technology enhancements, updates, and implementation over the life of an attraction to reduce attraction downtimes, increase maintainability and operational capabilities of the equipment, and ensure high levels of guest satisfaction. Ensures clear lines of communication between other Technical Services and Universal Creative disciplines to ensure seamless installation, integration, and testing implementation.
• Develops and manages modifications to hardware systems as required based on design and field conditions for the life of Universal attractions, driving technical improvements.
• Develops and manages software updates and modifications. Codes, develops, installs and/or tests software systems, including mockups and proof-of-concepts.
• Manages vendors as required to ensure seamless updates and implementation of interactive devices on Universal attractions.
• Supports downtime recovery as necessary.
• Stay up to date with the latest in technology and industry trends to introduce new technology concepts and emerging technologies.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree in an applicable technical field required or equivalent demonstrated skill and experience.
• Advanced Degree preferred.

EXPERIENCE:

• 3+ years in direct theme park specific technical/engineering roles preferred, similar experience in related technical field, or equivalent combination of education and experience.
• Experience with Artificial Intelligence, Mixed Reality, Interactives, and Digital Twins.

ADDITIONAL INFORMATION:

A successful candidate would be able to perform the following to include but not be limited to:

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to organize and manage a complex series of tasks and vendor(s) to develop and implement show and ride systems.
• Strength in schedule analysis and contract management required.
• Comfortable Influencing decisions of major nature. High degree of tact & diplomacy to obtain favorable decisions or maintain good will.
• Comfortable working in a non-routine environment with frequently changing situations

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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