Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Manage operational and maintenance personnel, activities, and budgets within the six central chiller plants, two hot water boiler plants, the Technical Services Operations Center (TSOC), and distributed assets across multiple locations and parks. Direct asset responsibilities include, but not limited to, chillers, cooling towers, boilers, primary/secondary/booster pumps, heat exchangers, filtration system, chemical systems, and data center air-cooled chillers. Responsibilities include all labor and non-labor resources to maintain superior reliability and availability to critical equipment. TSCO responsibilities require the oversight of System Operators monitoring all Facility Services assets for abnormal operations through integrated data systems. Support initiatives to continuously improve guest and employee safety and experiences.

MAJOR RESPONSIBILITIES:

• Manages all aspects of the operations and maintenance programs within area of responsibility, including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards
• Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition.
• Plans, prepares, and manages assigned capital and expense budgets.
• Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight
• Establish and maintain relationships across departments to ensure highest standards of guest experience and operational readiness.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Associate degree (AA) or equivalent from two-year college or technical school required.
• Bachelor’s degree from a four-year college or university in management or technical discipline preferred.

EXPERIENCE:

• 7+ years’ experience of operational and maintenance management of campus style cooling and heating loops.
• 5+ years of extensive experience in operational and maintenance management of a Theme Park or other relevant experience is required with 5+ years of direct supervisory responsibilities
• Or equivalent combination of education.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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