JOB SUMMARY:

Responsible for overseeing and executing the operational and administrative functions essential to the success of Universal Horror Unleashed. This role serves as the central operations hub, ensuring alignment, readiness, and consistent communication across all departments — including Guest Experience, Guest Communications, Merchandise, Security, Legal/Claims, Environmental Health & Safety, Digital & Technology, and third-party vendors. This position exercises independent judgment in managing key operational processes such as training coordination, scheduling, procurement, asset management, and compliance tracking to enhance efficiency and long-term planning. Serves as a trusted operational partner to leadership by streamlining cross-departmental coordination, maintaining business continuity, and advancing Universal’s commitment to safety, operational excellence, and an exceptional team member experience.

JOB RESPONSIBILITIES:

• Leads cross-departmental coordination between internal teams, third-party vendors, and corporate partners to align day-to-day operations with strategic business objectives. Exercises independent judgment to prioritize needs, resolve challenges, and ensure readiness across departments.
• Oversees daily staffing logistics, credentialing, and access management for operations team members and third-party vendors (Security, Custodial, etc.). Monitors compliance with safety, finance, labor, and operational regulations. Proactively identifies and resolves operational challenges through collaboration and data-driven decision-making to ensure seamless guest and employee experiences.
• Drives cost and process efficiency across merchandise operations, procurement, and IT asset management. Oversees inventory integrity, SKU management, cycle counts, and reconciliations while partnering with Finance and Sourcing to maintain budget accountability and audit readiness.
• Serves as the primary liaison with Digital & Technology and other UDX departments to manage IT equipment, software, and operational systems. Ensures accurate tracking, deployment, and maintenance of company-issued technology assets in alignment with Universal policies and security standards.
• Compiles, analyzes, and maintains operational data to support reporting and process improvement initiatives. Oversees documentation workflows for IT, merchandise, procurement, and service requests. Collaborates with Finance, Sourcing, and operational teams to ensure timely processing and compliance. Partners with Environmental Health and Safety on audit readiness and quality assurance.
• Provides comprehensive operational support by preparing, distributing, and updating departmental communications, presentations, SOPs, and briefing materials while managing equipment inventories, product sourcing, and procurement requests. Supports Operations leadership in maintaining accurate regulatory, Environmental, Health & Safety, and compliance training records and documentation. Assists with scheduling and data management in UKG to maintain operational accuracy and workforce alignment. 
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Demonstrated ability to work independently and exercise sound judgment in resolving complex operational issues.
• Proven success coordinating across multiple departments, vendor partners, and corporate stakeholders.
• Strong analytical and problem-solving skills with the ability to identify process improvements and drive efficiency.
• Excellent written and verbal communication skills; ability to prepare high-quality reports and materials for leadership.
• Highly organized and detail-oriented with the ability to manage multiple priorities in a dynamic environment.
• Consistent attendance is a job requirement.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• LVMPD Non-Gaming Work Card.

EDUCATION:

• High school diploma or GED is required; Bachelor’s degree is preferred.

EXPERIENCE:

• 3+ years of progressive experience in operations, guest services, or facility coordination within hospitality, attractions, or entertainment environments; or an equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

Universal Horror Unleashed. Here you can.

Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE