JOB SUMMARY:

Assists in ensuring the smooth operation of the Talent Acquisition team by interacting with candidates (in person, online, or by phone) throughout all steps of the hiring process. Provides support for application review, interviews, offers and onboarding processes. This position requires the execution of both routine and non-routine administrative tasks and other assignments/projects which support the team.

JOB RESPONSIBILITIES:

• Monitors and responds to incoming communication to the Talent Acquisition team while upholding guest service standards and delivering timely and accurate responses. Determines appropriate routing and/or escalation as needed. Explains the process for completing an application and/or assists applicants arriving for a scheduled interview. Notifies appropriate parties of candidate arrival for on-site interviews and escorts candidates when necessary. 
• Reviews online applications to identify viable candidates. Assists with scheduling appointments, creates and edits job postings, answers scheduling questions and assists with auditions. Represents Universal Kids Resort at both on-property and off-site job fairs, expos, and community events. Completes preparation and follow-up duties for events and actively participates in the event by promoting available jobs and information.
• Processes candidate offers, prepares offer letters, schedules orientations, and utilizes necessary resources to assess and complete tasks related to Work Authorization, I-9 documentation, references, background checks and new hire onboarding. Retains and secures documentation as applicable to support eVerify, Child Labor Law requirements and compliance with all mandatory requirements. Maintains confidentiality and documentation in accordance with retention policies. Ensures data has been entered correctly and makes corrections as applicable.
• Prepares and distributes daily, weekly and monthly Talent Acquisition-related reports. Updates data and compiles departmental metrics as directed. Performs audits to ensure I-9's are maintained for all Team Members. Identifies work authorizations that are expiring and works with the Team Member to obtain new documents and update the I-9 as necessary. Responsible for maintaining, updating, analyzing and reporting assigned data in an accurate and timely manner as needed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

ADDITIONAL INFORMATION:

• Role will occasionally include travel to off-site job fairs and hiring events. Travel may involve using a personal or company vehicle.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Must possess excellent Microsoft Office capability and skills, especially in Outlook, Excel, Word and Power Point.
• Strong written, verbal, and interpersonal communication skills are required.
• Strong Guest service skills are required.
• Highly self-motivated with strong attention to detail.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Experience working both independently and in a team-oriented, collaborative environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED is required.

EXPERIENCE:

• 1+ years in an administrative role with a basic understanding of Human Resources required; or equivalent combination of education and experience. Previous experience in the theme park/hospitality industry is preferred.