JOB SUMMARY:

The Digital & Technology team is focused on driving Guest and Team Member experiences to evolve and enhance the Guest and Team Member experience across Universal Destinations & Experiences: Universal Orlando, Universal Studios Hollywood, Universal Studios Japan, New Ventures and Virtual Destinations. The Integration Specialist will play a pivotal role supporting the daily operations support and integration efforts for the Team Members across the Digital & Technology Team.

The Integration Specialist serves as a central resource for project coordination, onboarding, and division specific learning & development. This role ensures Team Members are equipped with the tools, information, and support needed to succeed by providing support and governance surrounding setup, space planning, and D&T orientation for the division. Additionally, the Integration Specialist partners with leadership to enhance Team Member experience through culture-building initiatives, efforts, and continuous development support.

MAJOR RESPONSIBILITIES:

• Lead and govern divisional office coordination, responsible for aligning tools, resources, and operational information to support team productivity.
• Lead space planning initiatives across the division and act as the primary liaison for company communications impacting Team Member workspaces (e.g., Hurricane Support, Safety, EHS).
• Partner with D&T HR Business Partner team to facilitate direct distribution of recognition programs at both the Company and Division levels.
• Govern the division’s SharePoint site to support departmental needs, drive effective communication and provide consistent messaging division-wide.
• Serve as the Digital & Technology liaison between HR, Integration, and Leadership teams to streamline processes and provide timely updates on department led education programs.
• Provide governance of existing programs supporting new hires and ensure consistent support for division specific Team Member development.
• Develop, standardize and provide governance of departmental specific onboarding and orientation plans, providing ongoing support post-launch.
• Support division-wide TSAT (Team Member Satisfaction) initiatives, including planning and execution.
• Collaborate with the Sr. Manager, Communication & Integration to support Back of House culture efforts, including management of Poppulo screens, division signage, and other engagement tools.
• Will serve as a project coordinator to support division special projects (e.g., vendor communications, summer event and HHN assistance, and translation services) as needed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree is preferred.

EXPERIENCE:

• 2+ years’ experience in a support role and/or training is required;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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