JOB SUMMARY:

Oversees the overall operation of meet and greet/show performances to facilitate and ensure an enjoyable and efficient guest and performer experience, Supports management in directing and coordinating activities of department and team members by performing the following duties.

MAJOR RESPONSIBILITIES:

• Monitors and assists multiple performers and guests before, during and after show and meet and greet performances to ensure exceptional experiences.  Provides direction for guest flow.  Monitors performance length and guest count. Provides up to date and accurate information regarding all set/shows.  Responsible for the safety and physical well-being of performers while on set.
• Provides work direction to team members.  Communicates performance, behavior standards and expectations; provides feedback for recognition and performance improvement.  Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.  Assists with training new and current team members.  Assigns who will provide daily training.  Informs team members of current and new company policies and procedures.  Observes and directs staff member’s compliance with wardrobe and grooming standards.
• Completes assigned paperwork/observation reports including guest counts, informational/historical log.
• Performs venue administrative responsibilities, including opening and closing duties, as needed.
• Participates in sets/shows as directed by Entertainment Management.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Associate’s Degree (AA) or equivalent is preferred.

EXPERIENCE: 

• 1+ years of hospitality background preferred, particularly in the areas of Entertainment, Guest Services, and/or Operations; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

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