JOB SUMMARY:

Directs the day to day activities of the Facilities Team in a fast paced theme park environment. Responsible for ensuring all facilities are maintained to the highest standard and meet original design intent.  Ensures signage (wayfinding, safety, themed graphics, digital/vinyl) and painted assets meet creative intent, brand standards, ADA requirements, and durability specifications. The role balances hands on supervision, quality control, safety compliance, and resource management while partnering with Creative, Operations, and capital planning groups to deliver projects on schedule and on budget. Through coaching, training, and performance feedback, the Supervisor fosters a collaborative, safety focused culture that supports both employee development and operational excellence.

MAJOR RESPONSIBILITIES:

• Coaches and counsels Team Members on: personal development, professional growth, performance reviews, employee relations, customer service, empowerment, Tech Services’ culture, safety procedures, decision making, identifying & solving problems, allocating & using resources, managing & sharing Information, planning, improving work processes & technology, communications, creativity and any other areas that will assist the Facilities Team Members in improving their daily performance and increasing productivity.
• Supervise routine maintenance and PM schedules and operations. Ensures all routine, quick calls, preventative & predictive maintenance, discretionary and emergency repairs are being performed as per OSHA and Universal Quality Standards and as specified on various weekly schedules, quality reports, open work order reports, PM schedules & discretionary work orders. Ensure all Safety compliance and work-related items are completed as soon as possible. 
• Complete all assigned paperwork in an accurate and timely manner, including but not limited to: Team Member evaluations, counseling, incident reports, budgets, quality report updates, approval of invoices, scopes of work, work authorizations, and CCR’s.
• Oversee the designated park budget while considering other departmental needs through collaboration and communication within the Facilities Departments. Adjusts planned expenses as needed during regular budget reviews and updates on latest estimates. Justify any expense overages through clear communication. Develop proposals for annual capital purchases.
• Regulate subcontractors to ensure timely and accurate completion of all projects. Work with subcontractors to achieve the best pricing for Universal Studios.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: 

• Technical school and/or Associate degree is preferred.

EXPERIENCE: 

• 5+ years in sign fabrication, scenic painting, and facilities maintenance in a themed environment, and 3+ years supervising skilled trades teams, required.
• Skilled in sign production (vinyl, routing, digital printing, substrates), coatings, surface prep, and reading technical drawings, preferred.

ADDITIONAL INFORMATION:

• Working knowledge of sign production techniques (vinyl, routing, digital printing, substrates).
• Understanding of commercial door hardware systems (locks, closers, hinges, panic bars)
• Understanding of scenic painting, general coatings and application/preparation requirements, and hardscape maintenance.
• Knowledge of safety regulations (OSHA, LOTO, ladders/lifts, hazardous materials).
• Strong scheduling, organization, and project management skills.
• Ability to read technical drawings, shop prints, layouts, and creative renderings.
• Working knowledge of safety regulations (OSHA, LOTO, ladders/lifts, hazardous materials).
• Excellent communication and interpersonal skills.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

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