PAY GRADE: 27N

CONTEXT OF THE JOB:

The University of Delaware Nurse Managed Primary Care Center (NMPCC) is a growing interdisciplinary primary care practice housed at the University of Delaware's innovative STAR Campus Health Sciences Complex. The Center offers full-service primary care services for individuals aged 13+, including acute illness/disease care, chronic disease management, complete physicals, women's health services, adult immunizations, and sports physicals for adolescents aged 13+.

The Center offers care to the public in the Newark and surrounding communities, as well as to UD employees. Uniquely, the Center also offers nutrition counseling, health coaching, and exercise counseling services. The Center offers a comprehensive telemedicine Parkinson's Disease Clinic and completes clearance assessments for individuals interested in participating in various research studies at the University. The NMPCC primary care team is led by Family Nurse Practitioners. The NMPCC serves as a platform for research and education in the University of Delaware College of Health Sciences. Undergraduate and graduate nursing students as well as other students studying healthcare and human services have learning and clinical experiences in the NMPCC. The NMPCC has achieved Practice Transformation and Patient Centered Medical Home Certification and is preparing to launch a new EMR (electronic medical record) system. The NMPCC is one of three clinics at the STAR Campus Health Sciences Complexes; the NMPCC team collaborates with the Delaware Physical Therapy Clinic, University of Delaware Speech-Language-Hearing Clinic, and with researchers, faculty, and students from a variety of departments and fields.

The Medical Assistant within the University of Delaware Nurse Managed Primary Care Center (NMPCC) is responsible for supporting our clinic NP staff in delivering a high level of care in addition to supporting our missions of excellence in the education of future nurses, collaborating with staff to maintain our PCMH designation in addition to supporting the clinic in other ways that improve our productivity.

The Medical Assistant will also participate in our Parkinson’s Disease Clinic, other patient related QI activities and must be flexible with schedule to meet the needs of the NMPCC Clinic. 

MAJOR RESPONSIBILITIES:

• Daily temperature logs for testing areas and vaccine refrigerator.
• Weekly testing of glucometer and daily testing of urine testing strips. Monthly testing of Pregnancy strips.
• Weekly Vaccine Inventory including destroying of expired vaccines and emailed to Carolyn and Donna with updates that include expiration dates and lot numbers. 
• Prior to 1st appointment in the am ensure all rooms are open and stocked for the day.
• Bring patients back for NP’s and obtain a full set of vitals including height and weight.  Inputting all the data into the computer as well as CAGE; PHQ9 and GAD7.
• Review and forward to the appropriate NP prescription refill requests and follow up with patients, when necessary, as directed by clinicians.
• Review and contact patients with normal lab results and/or diagnostic test results as directed.
• Maintaining house stock inventory and pharmaceutical samples inventory and removing any expired medications.
• Twice a month check all biohazard cans and sharps boxes.  Properly dispose of materials safely as per protocols. 
• Assist front desk staff in answering phones and taking messages from voicemail with appropriate follow up. 
• Assist NPs with patients whenever possible and administer any vaccines and therapeutic injections.
• Assist RN Care Coordinator, when necessary, with patient follow ups.
• Other duties as assigned.

QUALIFICATIONS:

• Graduate of accredited Medical Assistant Program.
• Current BLS certification.
• 3+ years recent primary care experience.
• Phlebotomy skills.
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.