Anticipated State Date: August 15, 2025
Please note that dates are subject to change depending on the needs of the department.

Estimated Pay: $15.00

Schedule: Varies between the hours of 8am and 5pm, Monday through Friday

Location: Remote     

About the department/center:        

IT Governance & Client Success (IT-GCS) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-GCS focuses on helping the UD community use technology effectively and efficiently. IT-GCS staff members also take the lead supporting IT projects, ONEcards, IT service management, productivity tools for the UD community, and assistance with hardware and software issues through the IT Support Center.

Role Description: As a Student AskIT Support Center Associate, you will play a crucial role in providing exceptional customer service and support to the University community. This position involves responding to telephone calls, emails, and web requests.

The duties of this position can be performed remotely.

Primary Responsibilities:

1. Customer Service:
• Greet and assist students, faculty, and staff with a friendly and professional demeanor.
• Answer questions and provide accurate information regarding campus services, resources, and policies.
• Handle complaints and issues with patience and efficiency, escalating complex matters to the appropriate department when necessary.
2. Technical Support:
• Provide basic technical assistance for common software and hardware issues.
• Assist with troubleshooting and resolving connectivity issues for campus networks and systems.
• Log and track technical support requests to ensure timely resolution.
3. Administrative Tasks:
• Help manage the AskIT ticketing system and phone line, responding to inquiries promptly.
• Maintain accurate records of interactions and transactions.
4. Communication:
• Collaborate with other departments to stay informed about updates, changes, and new initiatives.
• Participate in training sessions and student worker meetings to stay updated on best practices and new procedures.

Qualifications:

• Education: Currently enrolled as a student at the institution.
• Skills:
• Strong interpersonal and communication skills.
• Proficiency in using computers and common office software.
• Ability to troubleshoot basic technical issues.
• Excellent organizational and multitasking abilities.
• Attributes:
• A customer-focused mindset with a commitment to providing high-quality service.
• Patience and professionalism in handling a variety of inquiries and issues.
• Reliability and punctuality.

Hiring Timeline:

Application Review: July 22nd - August 1st

Interviews: August 1st - August 7th

Offers Extended: August 7th and beyond

Please note that dates are subject to change depending on the needs of the department.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions