Anticipated Start Date: August 2025

Estimated Pay: $20.00 per hour

Number of Jobs Available: 4

Schedule:  TBD

Location: STAR Tower Nutrition and Health Coaching Clinics

Role Description:

Under the general supervision of the Nutrition Clinic Director, Student Clinic Coordinators supports the day-to-day administrative and operational functions of the University of Delaware’s Nutrition and Health Coaching Clinics. Responsibilities include patient registration and scheduling, insurance verification, billing support, and conducting basic health assessment measures. This role also provides administrative and nutrition education support for the Diabetes Prevention Program and the Behavioral Health Nutrition Program.

Primary Responsibilities:

• Works in conjunction with Nutrition and Health Coaching Clinic staff to provide a welcoming atmosphere to all who enter or contact the Clinic.
• Maintains daily administrative and front desk operations and obtains demographic and financial information from clients.
• Uses the electronic medical record (EMR) system independently and proficiently for patient registration, scheduling, and billing functions as assigned.
• Maintains, prints, and distributes daily patient schedules to healthcare providers.
• Collects and processes payments via cash, check, and credit card.
• Verifies insurance benefits in a timely manner for new clients, as well as needed follow-up verification for existing clients.  Communicating this information to clients and clinical staff in a timely manner, as appropriate.
• Documents phone and verbal messages and delivers messages to staff and healthcare providers in a timely manner.
• Reviews, verifies and processes financial and non-financial documents.
• Works with billing company to help resolve billing issues.
• Performs health assessment measures such as height, weight, and blood pressure measurements.
• Screen participants for eligibility, complete health assessment measures, prepare class materials, and teach prevent type 2 diabetes curriculum for the Diabetes Prevention Program.
• Screen participants for food insecurity, malnutrition, and prediabetes, complete health assessment measures, prepare class materials, and teach nutrition classes as part of the Behavioral Health Nutrition Program on-site in Wilmington for up to 8 hours per week on a rotating basis.
• Enters data into Excel spreadsheets and other electronic database software.
• Complies with all HIPAA and compliance regulations as set forth by the University.

Qualifications:  

• Enrollment in nutrition and medical sciences or nutrition and dietetics major preferred.
• Experience with electronic medical record software, knowledge of medical terminology, and previous patient interaction preferred, however will train.
• Computing skills including email and word processing.
• High level of accuracy and attention to detail.
• Sensitivity to the needs of others.
• Ability to maintain good public relations.
• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.

Physical Demands and Work Environment:

• May encounter emotionally upset patients and visitors.
• Ability to lift, move, push and pull equipment or boxes of up to 25 pounds with or without assistance.
• Requires travel to Wilmington for up to 8 hours per week on a rotating basis, carpooling may be possible. Mileage will be reimbursed if personal car is used for transportation.

Hiring Timeline: Fall semester

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions