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Job Postings

Welcome to Rowan University’s Career Site

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here.

All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Temporary Part Time Hourly Online Instructor Engagement & Program Support Coordinator (Rowan Online - Operation)

Apply now Job no: 500757
Work type: Temporary Part-Time
Location: Glassboro, New Jersey
Categories: Professional

Primary Responsibilities: 

  • Instructor Orientation, Training, & Support Coordination: 
    • Assist with the development of asynchronous online instructor orientation sessions, providing resources and ongoing support.
    • Support the development of a communication plan with online instructors.
    • Coordinate and support engagement initiatives and professional development opportunities, such as online instructor forums or virtual meetings.
    • Support the online instructor mentoring program and assist with recognition activities such as instructor awards.
  • Course Staffing, Recruitment, and Onboarding: 
    • Support recruitment campaigns, assist with job postings, maintain online instructor pools, track availability and qualifications, and schedule interviews.
    • Work with HR and academic units to ensure compliance and facilitate the seamless onboarding of new online instructors, including assisting with the completion of required documentation and contracts in accordance with university policies.
  • Communication and Customer Service: 
    • Manage communication channels, including email announcements, newsletters, and online instructor portal updates.
    • Respond promptly to instructor inquiries via email, phone, or ServiceNow tickets, providing effective support and resolution.
    • Maintain excellent rapport with instructors and departmental stakeholders to ensure clarity and availability of resources.
    • Collaborate with internal teams to promote instructor engagement strategies and recognize outstanding faculty efforts.
  • Documentation & Reporting: 
    • Keep records of online instructor communications,  training sessions,  inquiries, and online instructor support activities.
    • Prepare regular reports on instructor training participation, communication outreach, instructor feedback, engagement, and service metrics to inform continuous improvement.
    • Help monitor and document instructor success and engagement metrics.
  • Additional Responsibilities: 
    • Assist with the organization of online instructor events and engagement initiatives.
    • Support special projects aimed at improving online instructor satisfaction, engagement, and effectiveness.
    • Perform other duties, responsibilities, or special projects as assigned by the Director for Online Instructor Success.

Qualifications: 

  • Bachelor’s degree from an accredited institution.
  • At least one (1) year in customer service, communications, or related support roles.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple inquiries and prioritize effectively.
  • Confidence in handling confidential information.                           

Preferred Qualifications: 

  • Familiarity with learning management systems (e.g., Canvas, Blackboard)
  • Experience with "ServiceNow" or similar ticketing systems.
  • Background in online education or faculty support preferred
  • Knowledge of online education best practices and engagement strategies

Rate:  $25 per hour

Hours:

  • This temporary, part-time position is assigned no more than twenty-five (25) hours per week. Work hours cannot exceed 25 hours per week. The work is contracted annually to coincide with the fiscal year and is contingent upon budget appropriation.

Notes:

  • Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
  • Only completed online applications submitted on or before the posted deadline will be considered.

 

 

 

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Applications close: Eastern Daylight Time

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Temporary Part Time Hourly Online Instructor Engagement & Program Support Coordinator (Rowan Online - Operation) Glassboro, New Jersey

 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.