Online Admissions Counselor

The Online Admissions Counselor for Rowan Online supports all stages of the recruitment and admissions process to drive applications for, and enrollments in, Rowan Online academic programs. Reporting to the Director of Online Admissions, the Online Admissions Counselor is responsible for engaging in all aspects of admission and recruitment efforts including prospective student outreach and ongoing consultation, as well as participation in a range of in-person and virtual recruitment activities.

The Online Admissions Counselor will support efforts to achieve critical University enrollment goals by collaborating with academic program coordinators, members of the marketing team, and peers across Rowan Online.

The Online Admissions Counselor will gain expertise around an assigned portfolio of Rowan Online programs, to recruit and support prospective graduate and undergraduate online students from across the country. Recruitment activities include individual and group presentations; coordinating with recruitment partners to ensure accurate and seamless representation of Rowan University; holding virtual and in-person student engagement activities; and representing Rowan University to prospective students and influencers at regional and national events. 

Rowan Online

Rowan Online is charged with advancing the mission of Rowan University by providing students and faculty with the best possible support and service while ensuring a top-quality online learning environment, facilitating instructional excellence, and pledging to uphold the University expectations of academic rigor.

We are determined to establish and maintain a reputation of excellence among our students, faculty, and staff. To this end, our staff endeavors to set the bar in online instruction and technology amongst the greater Rowan community.

This position is part of a culture that is characterized by consummate professionalism, an exemplary work ethic, and a focus on service. We foster a team-oriented and collaborative environment. Within the Division, you’ll contribute to and shape this culture through your knowledge, talent, unique perspective, and attitude. You’ll also represent it to the numerous colleagues, supporters, and other stakeholders throughout the University Community with whom you’ll interact on a daily basis.

Primary Responsibilities

• Engage prospective online students and applicants across all communication channels to promote Rowan University, provide information on available programs, and assist through the admission process.
• Provide prospective students and applicants with information about online degree programs, relevant admissions requirements and eligibility, financial aid and other funding resources, and anticipated resulting career opportunities.
• Process and review application materials including transcripts, resumes, certifications, licensures, essays, test scores, etc.
• Evaluate current recruitment techniques and recommend additional best practices.
• Provide support and guidance pertaining to admissions to team members within all Rowan Online departments.
• Help coordinate and participate in Rowan Online sponsored recruitment events.
• Help fulfill requests from departments for attendance at off-campus recruitment events and conferences.
• Work with the Director of Online Admissions and marketing team to develop and optimize strategic communication and engagement plans.
• Collaborate with academic coordinators to develop recruitment strategies and provide updates on enrollment data.
• Accurately update student records through Rowan's Information Systems (Banner SIS, Slate CRM).
• Provide reports to the Director of Online Admissions detailing results of outreach and campaign efforts.
• Comply with federal and/or state laws and regulations, including FERPA.

Qualifications

Required

• Bachelor's Degree
• Minimum two years of experience in university admissions, recruitment, or enrollment management.
• Ability to prioritize multiple tasks and maintain a high level of confidentiality and professionalism.
• Ability to work independently, take initiative, as well as work as a team member.
• Excellent written and verbal communication skills, with the ability to present dynamically to a variety of constituencies.
• Demonstrated effectiveness authoring clear, concise, grammatically- and factually correct correspondence.
• Demonstrated commitment and ability to work with a diverse group of students, faculty, staff, and constituents in support of campus and department mission.
• Exceptional listening and comprehension skills, with strong interpersonal skills.
• Excellent customer service, interpersonal skills, and positive attitude.
• Ability to work evenings and weekends, as needed.
• Willingness and ability to travel locally.

Preferred

• Experience working with non-traditional, online, and adult-learner undergraduate students and graduate students.
• Knowledge of the Slate CRM system.
• Experience with CRM and Student Information Systems data resources preferred.

Salary & Benefits:

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is AFT: Range 21 $63,833.24 to $73,416.00, with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.

Note:

• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. 
• Only completed, online applications submitted on or before the deadline will be considered.