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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to nearly 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education. Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs.

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All positions are contingent upon budget appropriations. 

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here.

*Available benefits are dependent upon employee class and union affiliation.

Director, Technology Services, Rowan-Virtua School of Osteopathic Medicine Information Resources & Technology (Internal Applicants Only)

Apply now Job no: 501587
Work type: Regular Full-Time
Location: Stratford, New Jersey
Categories: Managerial, Professional

Director, Technology Services *INTERNAL (Rowan IRT Division) APPLICANTS ONLY*

Rowan-Virtua School of Osteopathic Medicine

 

Location: Stratford, NJ 

Department: Information Resources & Technology

Reports to: Senior Director, Technology Services and Asset Management

 

Position Summary

Rowan University is seeking a Director of Technology Services to provide operational leadership for technology services supporting the Rowan-Virtua School of Osteopathic Medicine. Reporting to the Senior Director of Technology Services & Asset Management, this position is responsible for coordinating, delivering, and continuously improving technology services across the RV-SOM campuses.  

This role works closely with RV-SOM leadership, faculty, staff, and students to ensure that technology services are responsive, reliable, well-coordinated, and aligned with University-wide IRT standards.  The Director oversees Tier 2 support operations and works closely with Tier 1, infrastructure, classroom technology, asset management, academic application support, and other IRT teams.

The Director serves as IRT’s primary operational representative to the Rowan-Virtua School of Osteopathic Medicine and as the main technology services presence for the Stratford and Sewell campuses. 

The position is responsible for staff supervision, service quality, stakeholder communication, academic and instructional technology coordination, departmental budget oversight, process improvement, and technology project execution.

Responsibilities

  • Serve as IRT’s primary Technology Services representative to RV-SOM leadership, faculty, staff, and students, maintaining strong working relationships and ensuring that campus technology needs are understood, communicated, and addressed.

  • Oversee daily operations of Tier 2 technical support for RV-SOM, including service delivery, incident response, request fulfillment, staff coordination, and customer service quality.

  • Supervise, mentor, and support assigned Technology Services staff, including performance management, workload coordination, professional development, and accountability for service outcomes.

  • Partner with IRT teams to support classroom, instructional, and audio-visual technology, including installations, upgrades, lifecycle planning, troubleshooting, event readiness, and service continuity.

  • Collaborate with Tier 1 Support leadership to identify recurring support issues, improve knowledge base content, strengthen handoffs, and reduce avoidable escalations.

  • Oversee support of academic applications used by RV-SOM faculty, staff, and students, including coordination of access, troubleshooting, vendor escalation, user support, and communication with application owners and central IRT teams.

  • Work with the Senior Director of Asset and Technology Services to develop, implement, and evaluate Tier 2 service objectives, operational standards, and process improvements.

  • Align RV-SOM Tier 2 operations with University-wide IRT practices, including standard support models, documentation expectations, escalation paths, and service management processes.

  • Promote consistent use of ServiceNow and other approved IRT tools for incident management, request fulfillment, asset tracking, project coordination, service reporting, and operational visibility.

  • Monitor service trends, customer feedback, incident patterns, academic support needs, and operational metrics to identify opportunities for improvement.

  • Participate in Rowan’s Problem Management process by communicating technical issues, documenting recurring problems, supporting root cause analysis, and helping implement corrective actions.

  • Manage the departmental budget for Technology Services SOM under the direction of IRT leadership, including budget planning, expense tracking, purchasing coordination, and fiscal accountability for assigned services and projects.

  • Coordinate technology projects for RV-SOM and other University locations as assigned, ensuring that project work is planned, communicated, documented, and completed in alignment with IRT standards.

  • Work with the Assistant Director of Asset Management to support the University’s trade-in, inventory, and asset lifecycle programs for assigned RV-SOM technology assets.

  • Develop, document, and improve operational procedures to increase consistency, accountability, service effectiveness, and continuity across RV-SOM technology services.

  • Support major incident response, planned maintenance, campus technology readiness activities, and high-visibility academic or operational events as needed.

  • Maintain effective working relationships across IRT, including the Technology Support Center, Device Management, Classroom Technology, Enterprise Systems, Networking, Security Operations, and other technical teams.

  • Other duties as assigned.

Required Qualifications

  • Bachelor’s degree in a related field.

  • Five years of professional experience directly related to technology support, endpoint services, classroom or instructional technology, IT operations, academic application support, or a closely related area.

  • At least two years of experience serving as a manager, supervisor, team lead, or operational lead for technical staff or technical service delivery.

  • A Master’s degree in a related field may be substituted for a portion of the required professional experience.

  • Demonstrated experience supporting hardware, software, operating systems, enterprise applications, academic applications, and common productivity platforms in a professional environment.

  • Demonstrated ability to supervise staff, coordinate work, set expectations, and promote accountability for service outcomes.

  • Strong written and verbal communication skills, including the ability to communicate effectively with technical staff, non-technical users, faculty, administrators, and leadership.

  • Strong customer service orientation and the ability to manage sensitive, urgent, or high-visibility support issues with professionalism.

  • Ability to work independently, manage competing priorities, and make sound operational decisions in a fast-paced environment.

Preferred Qualifications

  • Experience supporting technology services in a higher education, medical education, healthcare, or similarly complex environment.

  • Knowledge of IT Service Management practices, including ITIL concepts, incident management, request fulfillment, problem management, and service improvement.

  • Experience with ServiceNow or a comparable IT service management platform.

  • Experience supporting academic, instructional, classroom, or audio-visual technologies.

  • Knowledge of asset lifecycle practices, including inventory management, refresh planning, trade-in processes, and equipment disposal.

  • Experience managing or contributing to departmental budgets, purchasing, expense tracking, or fiscal planning.

  • Experience coordinating technology projects, service improvements, system deployments, or operational changes.

  • Ability to define, document, implement, and improve technical and operational processes.

  • Demonstrated ability to build productive working relationships with stakeholders, technical teams, and institutional leadership.

SALARY INFORMATION

In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $110,000 to $127,000.00, with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.

BENEFIT INFORMATION

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).” 

For more detailed information, please visit:  https://sites.rowan.edu/hr/benefits/

NOTES:

Only completed, online internal applications from employees of the Rowan IRT Division, submitted on or before the deadline will be considered.

Candidates must be legally authorized to work in the US, and the University will not sponsor an applicant for a work visa for this position.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Current Opportunities

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Director, Technology Services, Rowan-Virtua School of Osteopathic Medicine Information Resources & Technology (Internal Applicants Only) Stratford, New Jersey

 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment
Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.
Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

Annual Security and Fire Safety Report

Rowan is committed in assisting all members of our University community in providing for their safety and security.

The Annual Security and Fire Safety Report is available on the Rowan University Police Department (RUPD), Clery Act webpage here. 

The report contains information regarding campus security and personal safety including topics such as crime prevention, RUPD authority/jurisdiction, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on all our campuses. The report also contains information about fire statistics in Rowan University on-campus student housing facilities and crime statistics for the three previous calendar years, including reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Campus Safety Act or the "Clery Act" and is provided by the Rowan University Police Department.

 If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the RUPD Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or email: cleryact@rowan.edu.