Job Title:

 Student Account Representative I

 Kent Campus - Kent, OH

Salary:

$16.60 

Basic Function:

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Provides quality customer service and assures compliance with federal, state and university regulations, policies and procedures related to student accounts.

Reviews, monitors, and analyzes student accounts with regard to tuition assessments, financial aid, auxiliary services and other student account activities.

Reviews accounts of students who drop hours or withdraw from the university to identify and process any financial aid or other student account adjustment in accordance with applicable federal/state regulations, and/or third party and institutional policies.

Reviews student accounts that have been assigned to the Ohio Attorney General's office to determine if account adjustments (i.e. remove/apply registration holds, address verification, etc.) of outstanding and or delinquent accounts are needed.

Completes credit balance evaluations for accounts and prepares required documentation for processing of refunds to students, parents, and/or third party agencies.

Reconciles student, agency, and program accounts; ensures student and third party accounts are balanced, billed and paid; utilizes spreadsheet and database software to analyze and interpret student accounts and other account information.

Performs mathematical computations and processes and necessary adjustments to the student account as result of class schedule adjustments to ensure compliance with federal/state financial aid regulations and/or third party and institutional polices.

Contacts internal and external customers, agencies, financial institutions and government agencies as needed to research and/or resolve discrepancies.

Responds to telephone, email, and chat inquiries from agencies, students, parents, faculty and staff.

Advises departments regarding university and/or departmental policies and procedures.

May prepare and mail statements, invoices, reminders and collection notices.

Performs related duties as required.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

High school diploma or the equivalent and one year experience in processing/administering financial related transactions or data analysis. Ability to work varied hours to include evenings and weekends during peak periods.

License/Certification:

Knowledge Of:

Skill In:

Ability To:

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Working Schedule:

 Typical work schedule would be Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, schedule may include evenings and weekends during peak periods.

Additional Information:

Must pass a security check.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

For official job descriptions, visit www.kent.edu/hr. 

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.