Employment Opportunities at ACU

ACU is affiliated with the Fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

• Academic Support Services
• Disability Support Services
• Program Development
• Data and Outcomes Entry
• Other Responsibilities

• Academic Support Services
  • Provide individualized success coaching to students in at-risk populations (probation, suspension, re-entry, Alpha Scholars, etc.)
  • Foster accountability by holding students accountable to their academic commitments and encourage them to take ownership of their learning.
  • Collaborate with students to establish realistic academic goals and develop action plans to achieve them.
  • Instruct students in effective study techniques, time management, organization, note-taking, and other essential academic skills.
  • Recognize barriers to academic success such as learning disabilities, lack of motivation, or external factors, and offer strategies to overcome them.
  • Recognize signs of crisis, mental health concerns, disabilities, etc. and provide appropriate referrals and resources
• Disability Support Services
  • Conduct intake interviews to evaluate students' disability documentation and determine eligibility for academic accommodations
  • Collaborate with Alpha staff to develop individualized accommodation plans in alignment with ADA, Section 504, and institutional policy.
  • Provide case management and ongoing support to students registered with Disability Services.
  • Serve as a point of contact for students regarding the implementation and effectiveness of accommodations.
  • Maintain accurate and confidential records of student interactions, accommodations, and services provided.
• Program Development
  • Research best practices around academic supports and interventions
  • Assist the Student Wellness Manager in developing relevant, creative and engaging programming to meet student needs
  • Collaborate with the SWM to implement and oversee new programming
  • Create and deploy program evaluation strategies to determine effectiveness
• Data and Outcomes Entry
  • Maintain up to date documentation in each success coaching session
  • Enter appropriate information into Salesforce
  • Regularly review reports to determine trends and track key performance indicators
  • Use reporting to inform interventions and both the micro and macro level
• Other Responsibilities
  • Cross trained
  • Develop academic support services resource and strategy database
  • Research available technologies to assist students in the area of academic success
  • Build relationships with relevant faculty, adjuncts, program directors and other relevant stakeholders
  • Other duties as assigned

Skills 

• Exceptional interpersonal communication skills, both verbal and written
• Strong planning, organizational, and time management skills
• Utilize critical thinking and problem-solving skill
• Basic understanding of APA 7 and tutoring principles

Training

• High-level knowledge of the higher education and student development theory
• Computer literate and able to learn proprietary software applications including but not limited to:
  • SalesForce
  • Banner
  • Mogli
  • Microsoft Suite
  • Zoom Contact Center
  • Formstack

Professional

• Master’s degree in a relevant field such as higher education, social work, counseling, etc. preferred
• Training in academic coaching, supplemental instruction, learning disabilities, tutoring, etc. preferred
• Able to work flexible hours conducive to contacting students when available.

Personal

• Goal-oriented and driven to assist people with meeting their educational goals
• Self-motivated with the ability to successfully work independently or in a team environment
• Must have the ability to perform multiple tasks efficiently and effectively
• Motivating others by creating a climate in which people can succeed
• Collaborative within a team environment
• Is dedicated to meeting the expectations and requirements of internal and external stakeholders
• Maintain a professional appearance (i.e. neat and orderly attire) and work environment (I.e. clean and organized dedicated workspace with professional background).
• Ability to adapt in a fast-paced and dynamic environment
• Supports and upholds all student-facing university policies
• Demonstrates personal and professional integrity
• Displays public support and pride in university initiatives, and assists others in seeing the positive aspects of ACU
• Complies with all ACU employee policies and procedure

• Must be able to use telephone or headset equipment and be able to perform work at a computer. Work is performed remotely; must have the ability to sit for long periods of time – 4-6 hours.
• May be required to manually operate general office equipment and lift up to 30 pounds.
• Limited travel may be required – locations vary and some overnight travel may be necessary.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets.  Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.