Job Summary:

Schedule based on a 40-hour work week. Must be available to work Monday- Friday, between the hours of 8:00am- 5:30pm. Duties include but not limited to: Manage all front-end processes, obtain insurance authorizations for all routine and complex PM&R services; interact with patients, Upstate departments, outside physician offices and insurance carriers in order to resolve authorization issues; activate registrations; coordinate and obtain all appropriate paperwork for billing and compliance. Assist with front desk area to schedule follow up appointments, scan chart information and answer phones. Will flex between sites as needed for coverage including call center. May work on special projects to assist business manager as needed. Working knowledge of various insurance authorization policies and procedures preferred, ability to multitask and work effectively in a fast-paced environment and excellent customer service skills necessary.

Minimum Qualifications:

For consideration for this title, you must meet one of the following minimum qualifications:

NYS Department of Civil Service Eligible list or eligible for transfer

Or

Promotional:

You must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1

Or

Open Competitive (Non-competitive, NY HELPS) Qualifications:

Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting.

Preferred Qualifications:

Work Days:

Schedule based on 40 hour work week. Monday-Friday Days

Message to Applicants:

The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.

NY HELPS appointments may be temporary pending commissioner approval or permanent non-competitive based on candidate eligibility.

Position status: Varies

Salary: $41,399

Recruitment Office:

Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.