Job Summary:

This person will be expected to develop and support a wide range of customer service activities for both internal and external departments. Responsibilities include daily duties involving coding errors in Epic Work queues, contacting clinics and outside customers for missing diagnosis codes demographic information, specimens, etc. Resolve problems related to specimen receiving, CPT and ICD-9/10 coding, billing modifiers and laboratory reports. Interact with Clinical and Anatomical Pathology departments and assist in resolving provider/patient issues. Function as a competent, personable source of lab information for clinics and outside locations. Excellent Customer Service skill to include phone, computer, and time management skills.

Minimum Qualifications:

Associate's degree and two (2) years relevant patient financial/insurance services experience in a healthcare related setting, working knowledge of medical terminology, familiarity with medical coding and excellent written/oral communication skills required. 

Preferred Qualifications:

Knowledge of medical billing requirements, experience in laboratory services billing, ability to recognize insurance fraud/abuse and previous customer service experience strongly preferred.

Work Days:

Monday - Friday, 8:00am-4:30pm

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.