Job Summary:

A Clerical Specialist II will provide overall patient care and administrative support to Upstate Rehab Therapies where needed. Reports directly to the Team Leader.

Will be responsible to perform standardized patient registration, discharge and phones calls to include verification of demographic, insurance and/or financial information; generate routine forms and other documentation. Will also work to advise patients on insurance carrier requirements including services not covered, coordinates incoming and outgoing referrals and manages denial processes. May assist in preparation of monthly reporting activities. Serves as a resource for providers and staff relative to the referrals and authorization process. Coordination of referrals, incoming and scheduling. Maintains attending, fellows and ancillary schedule for accuracy, blocks as appropriate, ensure schedules are full and templates are rolled out as per the division chiefs guidelines. Works closely with the academic secretaries. Daily distribution of open encounters to provider to close. Works multiple EPIC work ques and EPIC in basket messages daily.

Minimum Qualifications:

Associates Degree and two years relevant experience, preferred in patient financial/insurance services experience or equivalent combination of education and experience required in a health care setting.

Excellent written/oral communication skills required.

Computer skills and keyboarding are necessary.

Ability to maintain good public relations with patients, visitors, co-workers and other individuals.

Ability to multitasks in a busy fast pace
environment.

Preferred Qualifications:

Experience in an Ambulatory patient care administrative setting.

Knowledge of medical terminology, familiarity with medical coding. 

Knowledge of medical authorizations, billing requirements and the ability to recognize insurance fraud/abuse is strongly preferred. 

Experience with patient registration and check out, obtaining referrals and insurance authorizations.

Do you have experience with a Medical Data Base systems (Epic software preferred) managing referral work queues.

Experience with communicating with outside agencies such as insurance carriers, billing companies and/or other support agencies.

Work Days:

Monday - Friday, Days

Message to Applicants:

Location: Carling RD, Liverpool

Salary Range: $36,400 - $43,000

Recruitment Office: Human Resources