Job Summary:

The Ambulatory Call Center Team Leader will be responsible for providing day to day leadership and support to the Ambulatory Call Center. The Team Leader will oversee and participate in all related call center duties, including providing guidance and support to staff as needed. Will develop staff schedules, participate in recruitment, orientation and performance management processes and assure procedures are complete and current. Will monitor and instruct staff to ensure smooth call flow and high customer service standards. Facilitates open lines of communication with staff, supervisor, nursing, patients and families. Creates optimal customer service initiatives to improve availability and access to the departments we serve. Must be innovative in creating solutions to optimize service to internal and external customers. 

Minimum Qualifications:

Associates Degree and three (3) years relevant administrative experience, preferably in a hospital or medical call center setting, OR equivalent combination of education and experience. Excellent written/oral communication, organizational and computer skills required. Previous supervisory experience required.

Preferred Qualifications:

Knowledge of medical terminology and customer service training is preferred.  

Work Days:

Monday-Friday, between the hours of 7:30am-5:00pm

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.