Job Summary:

 The Biobehavioral Health Unit provides a variety of services to children and adolescents with multiple mental health and behavioral health diagnoses to encourage a healthy lifestyle. Successful candidates will have experience and be comfortable working with those who have an intellectual or developmental disability, a mental health diagnosis, and engage in challenging behavior.  To ensure that our patients receive the care they need we are looking for new Outpatient Administrative Specialists to join our team.  Can you help us?  Here’s what you’ll do: 

• Work directly with patients on insurance and other financial aspects related to care at a level of complexity unique to the BBHU and, after training on our EI and CPSE services, work with clinical staff on billing to school and county-based programs.
• Serve as a subject matter expert for the referral and authorization processes while also managing the denial process with patients and clinical staff to determine which assessments are in line with the treatment plan and payable/billable.
• Provide caring assistance to patient during check-in and check-out procedures that may include registration activities, verifying and entering insurance and other financial information.  You’ll cross train others on this and other duties and supervise when duties have been delegated.   
• Assist with the preparation of monthly reporting activities by compiling statistical data relative to clinic services.
• Manage the EPIC Referral Work Queues and EMR tools specific to the client group and apply understanding of the need for ABN's and Waiver of Liability patient signatures. 

How can you become an Outpatient Administrative Specialist at SUNY Upstate?  It’s easy!  You can qualify for this important role if you have an Associate's degree and two (2) years relevant patient financial/insurance services experience with behavioral health preferred, and we’re happy to consider a combination of education and experience.

In return for your dedication and commitment to provide outstanding service you’ll receive: 

• base pay rate between $ 43,000 and $ 53,612, depending on your experience
• generous Paid Time Off program that includes vacation, holidays, and sick days 
• choice of several outstanding health insurance benefits 
• Well-being plans that include Adoption Assistance, Student Loan Relief Services, Tuition Reimbursement, and an Employee Assistance Program 
• A New York State Pension, (Yes!  An actual pension!) a 403(b) plan with matching, and other retirement savings plans 

Please apply today and help us to help the people of Central New York, and thank you! 

Minimum Qualifications:

Associate's degree and two (2) years relevant patient financial/insurance services experience in a healthcare related setting OR equivalent combination of education and experience required. Working knowledge of medical terminology and excellent written/oral communications skills required. Ability to multi-task all support roles in a high-volume setting. Excellent customer service and strong computer skills necessary.

Preferred Qualifications:

Working knowledge of computer systems such as EPIC, Word, Excel, etc. preferred.

Work Days:

M-F Days

Message to Applicants:

Recruitment Office: Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.