Job Summary:

This role will assist with the delivery of HR customer service and reduce the waiting times associated with unscheduled and walk-in inquiries. This role was established in 2016 in order to triage all HR Benefits incoming calls/in-person visits and refer or respond as appropriate. This position will play a significant role in improving employee satisfaction when it comes to the delivery of day-to-day HR operations, specifically in the area of employee benefits (health insurance, retirement, etc.). The Benefits Department continues to experience a progressive increase in daily walk ins, calls and emails in all areas. With the constant orientation and on-boarding of over 150 new employees per month this position is critical to maintaining an excellent and responsive level of staff customer service. This position will also assist the various retirement transactions, such as ERS & ORP enrollments and 403(b) feedback files. In addition, this position will assist the Benefits Manager with department requests and special projects.

Minimum Qualifications:

Three years of administrative experience or Associate's degree and one year of experience. Excellent written/oral communication, computer and organizational skills required, and ability to multi-task required. Familiarity with Microsoft Excel, WORD, and PowerPoint. Competent with various computer software applications and should be able to work with independence on a directed project.

Preferred Qualifications:

Experience assisting with the administration of Human Resources Benefits.

Work Days:

Monday-Friday 7:30am-4:00pm

Message to Applicants:

Salary Range-$55,000-$58,000

Recruitment Office: Human Resources