CSUF Internal Careers Listing

Job Title

IT College Support Services Student Assistant

Salary

Department

IT-Academic Technology Development

Work Schedule

Schedule varies; up to 20 hours per week.

Mondays through Fridays, 8:00am - 5:00pm

Job Summary

IT College Support Services is looking for a customer service-oriented help desk support technician to assist with day-to-day operations. Knowledge of Windows, Mac, and Linux experience is preferred.

Under direct supervision, the student assistant is responsible for some of these tasks but are not limited to providing help desk support such as basic installation, imaging, deployment, and troubleshooting of technology such as desktops/iPads/laptops/printers within offices, shared areas, and computer labs. Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Desire to work with technology. The ability to multitask and take direction with a can-do attitude is a must for this position. Being on time and working collaboratively with a team are crucial to this position. Previous IT experience is not required but is a plus. Customer service experience and basic phone etiquette will be considered a plus. The candidate must have experience with the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Strong interpersonal skills with the ability to work and communicate well with all levels of personnel with an excellent customer-oriented mindset.
• Successful candidates must possess excellent phone, verbal, and written communication skills.
• Candidates must be able to interact professionally with users, co-workers, and supervisors.
• Must be able to explain technical matters clearly and without “computer jargon.”
• Strong analytical and computer troubleshooting skills.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.