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Job Title

Tuffy's Basic Needs Student Assistant

Salary

Classification Range $16.50 - $24.00 per hour

Anticipated hiring range depending on qualifications, not to exceed $16.50 per hour

Department

Dean of Students/ Tuffy's Basic Needs

Work Schedule

20 hrs a week

Job Summary

• Serve as the center receptionist, which includes answering phones, taking messages, greeting and assisting students and other visitors as they enter the office.
• Create a welcoming environment for visitors.
• Participate in a mandatory training at the beginning of the fall and spring semesters.
• Assist staff with connecting students (in distress, with concerns and seeking basic needs) with appropriate services.
• Provide accurate information in-person and via phone/email.
• Provide office support including typing, data entry, filing, preparing and/or hanging flyers or bulletin boards, and other support as needed.
• Assure that the desk area, Career Closet, hygiene product cabinets, and the center are in order.
• Support staff with the Basic Needs Center's social media accounts, which include helping create University-appropriate social media content, including graphics, images, and captions to be posted, and maintaining a robust presence on social media.
  • Assist staff with promotions and content.
  • Assist staff with reviewing analytics to assess success and recommend improvements.
  • Assist staff with strategies to increase followership and engagement.
  • Assist staff with regular posting schedule.
  • Assist staff with miscellaneous content to increase followership.
  • Assist staff with monitoring and responding to comments and direct messages in a timely manner as appropriate or refer to the appropriate staff member.
  • Make occasional posts to cross-promote events hosted by other departments.
• Assist with collection of donations for hygiene products and gently worn professional attire.
• Assist with prescreening and application assistance for students interested in CalFresh.
• Assist with coordination and implementation of CalFresh Outreach and Enrollment Day.
• Assist with campus-wide programming efforts related to Basic Needs, including those required by the CSU Office of the Chancellor.
• Assist in staffing information tables at resource fairs and other campus events.
• Assist staff with the educational and promotional materials.
• Must maintain confidentiality at all times; student workers sign a statement regarding confidentiality and complete a Data Security and Privacy training.
• Complete mandatory virtual trainings assigned to campus staff
• Attend weekly staff meetings.
• Stay connected with events, news, and noteworthy happening on and around campus.
• Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.