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About CSUF
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Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.
We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.
As a member of the Titan Community, you’ll have access to a wide range of campus resources and experiences—including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
The Division of Information Technology (IT) strives to be a strategic, innovative and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty, and staff to advance the University’s mission, vision and goals. We are seeking an exceptional individual to join our IT - Enterprise Resource Planning team as the Business Systems Analyst II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity and kindness.
Under general supervision, the Business Systems Analyst II learns, documents, and applies the understanding and concepts of higher-ed business processes to support the Department of Financial Aid and other department's mission by preparing, setting up, and executing steps, plans, procedures, communications, documentation, schedules, calendars, jobs, reports, queries, data backups, data imports, and data exports for various campus constituents including but not limited to campus staff, faculty, and students. Provides essential web support and prepares office documents for online access. Assist with updating forms, applying bar codes, and updating specific web pages.
Works with staff to recommend enhancements and ensure websites are attractive, up-to-date, and accurate. Creates documentation/guides and provides training and troubleshooting support, including but not limited to providing office support for staff onboarding, staff offboarding, helpdesk, and coordinating the maintenance of office computers/ equipment. Learns necessary tools, technologies, and procedures to conduct business processes steps for various on-premise and cloud/SaaS applications including ERP (PeopleSoft), Database(Query, SQL), ECM (OnBase, Adobe, FileNet, SharePoint), Forms (AEM, PDF, Adobe Sign), BI (OBIEE, QuickSight, SnowFlake), File Storage (Windows Share, SharePoint, Dropbox, OneDrive, AWS), MSOffice (Word, Excel, Access), Helpdesk (ServiceNow, Salesforce) etc.
The Business Systems Analyst II should be open to learning and self-driven. Learn and follow industry standards and campus policies to apply project management, service support, and IT security best practices and rules. Apply this learning and understanding specifically to all developed content, including documentation, processes, procedures, training, access granting steps, data creation, and data transfers. Collaborates with IT, various campus departments, and other campuses. Other duties as assigned.
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Essential Qualifications
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Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, analyzes data, processes, and systems, provides actionable insights, and collaborates with cross-functional teams to improve and implement processes and systems. Applies relevant business systems analysis and project management knowledge to support users, gather requirements, perform business process engineering and systems analysis, and troubleshoot issues. Partners with technical staff to coordinate fixes, system improvements, upgrades, and system testing. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.
Working knowledge of business systems analysis principles and practices, as well as skill in diagnosing problems and determining system issues. Strong project planning and organizational skills to plan, organize, and manage multiple processes and projects. Strong communication and interpersonal skills to understand needs and priorities as well as to foster strong relationships and effective communication to ensure alignment and project success. Ability to work with and analyze complex data sets and create complex reports using database, query language, and analytical tools. Strong analytical skills in order to evaluate user and business needs as well as accurately interpret data to develop sound conclusions and recommendations. Proficiency in using applicable software applications and business systems. Knowledge of university and IT policies, processes, and procedures, as well as data privacy regulations. Ability to provide lead work direction and training to others.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Additional Information
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California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).
Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.
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