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About CSUF
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Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.
We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.
As a member of the Titan Community, you’ll have access to a wide range of campus resources and experiences—including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
The Dean of Students Office helps Titans reach higher by serving as an advocate for students, connecting them to the appropriate university resources, and collaborating meaningfully with the campus community. We assist students in navigating the university and resolving educational, personal, and other concerns that impact the quality of their Titan experience. We are seeking an exceptional individual to join our team as the Director of Care Services (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
Under the direction of the Associate Dean of Students, the Director of Care Services serves a pivotal role in promoting student well-being, engagement, and success at Cal State Fullerton. This position is responsible for overseeing non-clinical case management services for students experiencing academic, emotional, physical, or mental health-related distress, as well as coordinating key student development programs. The Director provides proactive support services designed to reduce student distress and enhance their overall well-being. Responsibilities include assessment, intervention, referral coordination, and follow-up services. While the position does not provide clinical or crisis services, it plays a vital role in supporting students who exhibit concerning or challenging behaviors that may impact their academic or personal success.
In addition to case management, the Director oversees signature student development initiatives such as the Panetta Congressional Internship Program and the Hispanic Association of Colleges and Universities (HACU) Ambassador Program. These initiatives are designed to promote student integration, leadership development, and a sense of belonging on campus. The Director also collaborates across the campus community to deliver trainings and educational programs focused on identifying and supporting students in distress. This includes partnering with student affairs units, faculty, clinicians, and other stakeholders to implement strategies and expand resources that support student wellness and retention. The position maintains responsibility for managing the non-clinical case management system (e.g., Maxient), conducting data collection and assessment to evaluate the impact of care services, and providing timely guidance and consultation to students, staff, and faculty regarding student support and care referrals.
Housed within the Dean of Students Office, the Director of Care Services plays a vital role in advancing student well-being, success, and engagement. By leading programs that address students’ holistic needs—through care coordination, developmental initiatives, and advocacy—the Director supports the mission of the Division of Student Affairs and the Dean of Students Office. This position serves as a key resource in connecting students to appropriate campus support services and fostering a campus environment where all Titans can thrive academically, personally, and socially. Other duties as assigned.
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Essential Qualifications
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Master’s degree from an accredited college or university in Higher Education, Student Affairs, Educational Leadership, or related field. Experience with non-clinical case management within a Dean of Students, Care Services, or another relatable department. At least three years of experience in student services, including program assessment and department oversight. Experience overseeing the daily operations for a department. The ability to work independently and with minimal supervision at times. Experience advising students which includes knowledge of leadership and organizational development principles and theories. Strong organizational, communication, and analytical skills. Demonstrated ability to manage sensitive and complex student situations with discretion and sound judgment. Experience leading assessment initiatives and using data to inform programs and policy.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Preferred Qualifications
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Three to five years case management experience working with students in distress on a college campus. Thorough knowledge of care services and basic needs work within higher education settings including Behavioral Intervention Team support. Proven ability to identify problems, use sound judgment, and reasoning to make crucial decisions. Demonstrated ability in managing difficult and complex situations involving students. Strong written, oral communication, and proofreading skills. Excellent critical thinking and analytical skills, along with attention to detail. Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices, and activities of Student Affairs programs outside the program to which immediately assigned.
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Additional Information
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California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
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