CSUF Internal Careers Listing

Job Title

Parking Customer Service Student Assistant

Salary

Department

Parking & Transportation Services

Work Schedule

Work schedule shall not conflict with class schedule. Must be available to work a minimum 4 hour shift when scheduled between the hours of 8:00 AM - 8:00 PM, Monday-Thursday, or 8:00 AM - 5:00 PM, Fridays.

• May work up to 20 hours/week during the Fall and Spring semesters*
• May work up to 40 hours/week during the Summer, Winter semesters*
• Must be available to work during Commencement week.

*(Hours of work are not guaranteed, based on operational need.)

Job Summary

About the position

The ideal candidate will demonstrate great customer service to a diverse university population, including faculty, staff, management, students, and visitors. Under the direction of the Parking Services Manager and/or full-time Customer Service team members, the Customer Service Student Assistant will perform the following responsibilities. Students must be flexible to work for the department's operational needs. Students may work at the Visitor Information Centers (VICs), in the office, or outside on campus.

Responsibilities

• Provide administrative support
• General office duties such as data entry, filing, and photocopying
• Manage large amounts of incoming calls and email inquiries
• Keep records of customer interactions
• Provide wayfinding information for campus guests in VICs
• Perform cashiering services by taking payment information
• Provide appropriate solutions and alternatives to customer inquiries
• Special projects
• Work events such as Commencement, tabling events. 
• Other duties as assigned

Learning outcomes

• Gain experience providing excellent customer service.
• Will be able to work in a professional environment
• Be able to interact with a diverse population in a professional manner
• Critical thinking to assist the customer
• Work independently

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Ability to observe and analyze situations and determine appropriate courses of action
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Must be able to stand for a long period of time, including in inclement weather.
• Must be able to carry at least 25 lbs

Preferred Qualifications

• A CA driver's license (Class C) is highly recommended with at least six (6) months of active driving experience.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.