CSUF Internal Careers Listing

Job Title

Customer Support Student Assistant AY 26-27

Salary

Classification Range $16.90 - $24.00 per hour

Anticipated hiring range, depending on qualifications, not to exceed $19

Department

Center for Internships and Community Engagement

Work Schedule

Flexible within M-F, 8-5. Up to 20 hours per week.

Job Summary

Under general direction, responsible for providing front office customer service to students, faculty, staff, and community members. Provide general guidance, information, and assistance to students seeking academic internships and service-learning opportunities. Provide students with basic information on all CICE programs. will assist staff with processing necessary paperwork related to student placement for academic internships and service-learning. Assist students with CICE processes.

Assist staff with customer service skills to respond to customers via email, telephone, and in person. Ability to work as a member of a team and communicate effectively with office staff and administrators.
Should be familiar with a variety of office support technologies and systems such as Outlook, Word, and Excel. Must be capable of learning CICE's custom computer programs.

We are looking for candidates with a positive attitude and an active, energetic mindset, characterized by strong ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. This is an in-person position. Our customers come first!
Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; familiarity with Microsoft Office programs; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF that is Federal Work-Study eligible.
• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Preferred Qualifications

Physical Requirements

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.