CSUF Internal Careers Listing

Job Title

Assistant Director, Campus Tours and Visit Programs

Classification

Student Services Professional IV

Auto Req. ID

560226

Salary Range

Classification Range $6,320 - $9,014 per month

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,800 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The University Outreach department within the Division of Student Affairs serves prospective and incoming students, and any other interested parties in the information seeking and application process, as it relates to the California State University system and Cal State Fullerton specifically. Our office provides campus tours, informational workshops, new and transfer student orientations, and general information. We seek an exceptional individual to join our team as the Assistant Director, Campus Tours and Visit Programs (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the general supervision of the Director of Outreach, Recruitment, and Orientation, the Assistant Director of Campus Tours and Visit Programs provides leadership, strategic direction, and operational oversight for a comprehensive campus visit program and the Titan Welcome Center serving prospective students, families, and community partners. Responsible for the planning, coordination, and continuous enhancement of campus visit experiences and Welcome Center operations, including daily tours, group visits, K-12 programming, academic college tours, virtual tours, VIP visits, and self-guided experiences. The Assistant Director ensures all programs are delivered with a high level of quality, consistency, and alignment with institutional recruitment and enrollment goals.

The Assistant Director leads and supports the Campus Tours Coordinator and provides oversight for the broader campus visits team, including a large student workforce of Titan Ambassadors and Senior Titan Ambassadors. The role is responsible for setting program priorities, guiding operational structures, overseeing communications and partnerships, managing assessment and reporting efforts, and ensuring the effective use of resources, systems, and staff to support campus visit operations. Through a combination of strategic leadership and operational oversight, this position ensures the campus visit program remains responsive to enrollment needs, aligned with institutional priorities, and reflective of best practices across the CSU system and higher education. The Assistant Director may engage in select operational responsibilities as needed to support the success of Campus Tours and Visit Programs and ensure continuity of services. Other duties as assigned.

Inclusive Leadership Statement

Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:

• What does inclusive leadership mean to you.

• A description of your experiences working with individuals with a different perspective.

• A description of how issues of inclusivity have impacted you personally or professionally.

Essential Qualifications

Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master’s degree from an accredited college or university in counseling, clinical psychology, social work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems, and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Master's degree from an accredited college or university in Higher Education, Student Affairs, Counseling, Educational Leadership, Public Administration, Business Administration, or a related field. Experience leading the planning, implementation, and assessment of campus tours and visit programs, new student transition, welcome, onboarding, first-year experience, or related student success programs. Experience leading professional staff, including performance management, coaching, mentoring, and professional development. Experience managing complex operations, large-scale event logistics, project timelines, and cross-functional initiatives. Knowledge of best practices in student transition, engagement, belonging, family engagement, and retention within higher education. Experience developing and implementing assessment strategies, learning outcomes, and continuous improvement initiatives. Experience collaborating with academic colleges, faculty, advising units, and academic affairs partners to support student success and transition efforts. Experience overseeing campus visit, tour, or visitor engagement programs in a higher education setting. Proficiency with student information systems (SIS), customer relationship management (CRM) platforms, registration systems, event management software, and related technologies. Demonstrated ability to lead organizational change, improve business processes, and implement innovative solutions that enhance program effectiveness and operational efficiency. Knowledge of accessibility standards, risk management practices, and applicable higher education policies, regulations, and compliance requirements. Experience working within a large, complex, and diverse public higher education institution. Familiarity with California State University policies, procedures, and student success initiatives. Experience hosting campus tours, presentations, or other large-scale public-facing programs. Experience serving as a primary point of contact for a department, program, or organization. Knowledge of the CSUF campus community and available student resources.

License/Certifications

A valid California driver’s license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.