Job Summary

The NCAA Eligibility and Certification Coordinator at the Student Athlete Resource Center (SARC), acts as the unit lead for initial and continuing eligibility and will liaise with the Admission’s Office, Registrar’s Office, Enrollment Management, Student Success Centers, International Student Scholar and Services (ISSS), Athletics Department, and Faculty. While adhering to NCAA and Mountain West Conference guidelines on athletic and academic eligibility requirements, the incumbent will support student-athletes to adhere to Title IX, California State University (CSU), San José State University (SJSU) regulations, with the end goal of degree completion. The Eligibility and Certification Coordinator for SARC must build strong relationships with athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the Managing Director, SARC, and Athletics Compliance team in calculating and submitting the Academic Progress Rate (APR) and Graduation Success Rate (GSR).

Key Responsibilities

• Oversight, tracking, and distribution of initial and continuing athletics and academic eligibility status of all student-athletes
• Organize and ensure the accuracy of the department’s initial, transfer, and continuing academic eligibility certification
• Create and maintain Academic Eligibility Grids to ensure accuracy and completion
• Maintain academic data for all student-athletes on a term-by-term basis (units earned/grade point averages), majors, and transfer status
• Monitor graduation registration status for Student-Athletes
• Monitor enrollment status of International Students
• Work with Athletics Compliance and SARC to ensure eligibility grids are accurate and completed in a timely fashion
• Assist Compliance department with Progress Towards Degree Waivers
• Maintain records, statistics, and data to document academic processes and athletic eligibility
• Assist with APR & GSR data review, collection, and submission
• Liaise with the International Student and Scholar Services (ISSS) to monitor international student-athlete enrollment and status
• Ensure clear communication and coordination with campus and athletic partners to support student-athletes
• Works with Student-Athletes and Coaching Staff regarding University and athletic-related Holds
• Schedule semester roster meetings with Compliance, SARC, and Athletic Coaches to review roster information
• Work with campus partners and athletics to properly evaluate student-athlete transfer transcripts
• Create a system to forecast the Academic Progress Rate for each athletic team
• Assists the Compliance department with roster maintenance for each team
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Knowledge, Skills & Abilities

• Possess excellent leadership skills
• Possess excellent written and oral communication skills
• Must have excellent skills in diplomacy, relationship building, and public relations skills within a collegiate athletic university setting
• Demonstrated ability to plan and implement SARC training
• Ability to use professional judgment in reviewing academic documents and communicating this information to athletic coaches and staff
• Ability to lead and work independently with minimal instruction to provide guidance and direction to the SARC staff
• Ability to analyze complex situations accurately and adopt practical courses of action
• Demonstrated ability to deal with challenging and complex issues positively and proactively
• Skill in leading the day-to-day operations of an athletic academic environment
• Ability to interpret and convey CSU, SJSU, and NCAA policies and procedures to provide support to SARC staff and promote student success
• Ability to maintain confidentiality and appropriately handle sensitive information and communication with student-athletes, parents/guardians, employees, and external agencies
• Maintain updated FERPA information and procedures and provide that information to SARC staff annually
• Ability to create, implement, and lead programs that are responsive to a diverse and multicultural student-athlete population
• Knowledge of NCAA rules and regulations as it relates to academic integrity and conduct policies

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Master’s Degree
• Initial and Continuing Eligibility experience
• APR and GSR calculation experience
• Demonstrated experience working with a diverse population of students
• Experience working with student-athletes
• Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes
• Demonstrated extensive NCAA Knowledge for initial and continuing eligibility
• Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff
• Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting
• Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility
• Experience with PeopleSoft, and/or customer service-based technology systems

Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $/month - $/month
CSU Salary Range: $5,276/month - $7,517/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: December 18, 2024 through January 5, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).