Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,598.00 per month to $6,960.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Administrative Analyst/Specialist, Exempt I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note:  Review of applications will begin on May 14, 2025.

Reporting to the Director of Counseling Services, the Case Management Coordinator serves as a primary resource for students of concern on campus.  The position provides case management services to students with complex mental and physical health problems, learning and social challenges, difficulty navigating campus systems, and safety concerns who are reported to the Student Care Team.  Case management services include but are not limited to providing assessment, intervention, advocacy, resources and referrals, and follow-up services.  The position coordinates student services and provides referrals to the appropriate resources on campus such as Student Health and Counseling Services, Accessibility Services, Student Conduct, Rights and Responsibilities,  Office of the Registrar, Financial Aid, and off-campus community agencies.  The Case Management Coordinator works with Student Wellbeing Services to respond to emergency assistance requests and disburse emergency funding. The position also works with University Housing and Residence Life to place students in on-campus Emergency Housing, and coordinates case management and transition planning for after their short-term stay.  

In addition to supporting students, the Case Management Coordinator is also available to consult with faculty, staff, parents, and others who are concerned about a student's behavior.  The position works closely with the Student Care Team to assign, follow up on, and track referrals.

Responsibilities

Case Management & Student Advocacy Services:

• Provide case management of students with complex mental and physical health problems, academic and social challenges, difficulty navigating campus systems, and safety concerns.
• Facilitate response and assistance for students in personal crisis, family crisis or other emergencies. 
• Serve as a member of the Student Care Team to receive referrals, follow up with students, and document actions taken.  May also assign cases, coordinate efforts, and track progress by team members. 
• Act and advocate for students as they navigates support services. Work with relevant parties to ensure the student’s needs are understood. 
• Establish comprehensive plans of care and support utilizing appropriate on campus and community services.  Re-evaluate and adjust care plan over time; partner with the student and collaborate with other relevant parties.
• Facilitate and track referrals.  
• Coordinate the efforts of various providers, and facilitate communication among providers to ensure the student receives quality service.
• Work with students requesting emergency housing to assess appropriateness, coordinate placement, and develop transition to longer term placements within the required timeframe. 
• Educate and advise the student in the development of self-advocacy skills.
• Offer education on financial literacy, advocacy skills, and relapse prevention as practicable based on student needs.
• Seek culturally competent services and service providers to meet the unique needs of each student.
• Serve as a consultant on supporting students of concern with faculty, staff, and administration. 
• Respond to parent and community reports about students.

Tracking and Referrals:

• Track and follow up with students of concern who do not attend appointments, or who other departments are having difficulty reaching. 
• Maintain contact with clients waiting for services.  
• Coordinate communication, discharge planning, and referrals for students after hospitalization.   
• Maintain case documentation in accordance with all applicable policies, laws and instructions. 
• Provide oversight to the Student Care Team reporting system. Enter notes into the database to track action taken on specific cases.  May also run reports to provide analysis of campus trends to the Student Care Team. 
• Perform ongoing research of community services, and update university databases and referral lists. 
• Initiate and develop on-going liaison relationships with community health providers, service hospitals, and other resources.
• Coordinate referrals between SHCS, campus and community services. 

Training Development and Outreach:

• Participate in student outreach events to promote available resources.  Engage in outreach with students, student organizations, residence halls and campus departments to promote awareness and understanding of the Student Care Team.
• Serve on selected department and university committees.
• Update website and produce promotional materials to educate campus about Student Care Team and other student support services.

Minimum Qualifications

• A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.

Required Qualifications

• Strong organizational skills.
• Strong interpersonal skills. 
• Strong verbal and written communication skills.
• Demonstrated ability to establish and maintain cooperative working relationships in a diverse community.
• Experience with crisis management and counseling interventions. 
• Knowledge of de-escalation techniques and experience working with people in distress.
• Ability to maintain confidentiality and appropriately handle communication of sensitive personal information.
• Demonstrated ability to collaboratively develop a plan of care, assess progress toward goals, and adjust plans as needed.
• Working knowledge of standard software applications: word processing, spreadsheet and database management, Google and Microsoft suites, and video conferencing.
• Demonstrated ability to work under pressure, and to complete projects successfully both independently and as part of a group.
• Knowledge of community services are resources related to housing, health care, and basic needs.
• Ability to occasionally work evenings and on weekends when required to manage crises or participate in pre-scheduled outreach events.

Preferred Skills and Knowledge

• A Master’s degree in social work, counseling, or related field preferred.
• Three (3) or more years of experience in adult case management services.
• Experience working on a multidisciplinary team. 
• Experience presenting to diverse groups of students, faculty and staff. 
• Familiarity with CSU campus processes and student support resources.
• Experience compiling aggregate data and writing reports.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.