Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on August 19, 2025.

EXCEL, a U.S. Department of Education Student Support Services Program, is a federal grant that provides low-income, first-generation college and disabled undergraduates with supportive academic services including academic advising, career and goal planning, multi-subject tutoring, scholarship guidance, graduate school advising, personal counseling and guidance on determining learning style and balancing academic and personal responsibilities. This position provides these services to a caseload of EXCEL students.

Under the general supervision of the Director of Affinity Programs, EXCEL and SEAS Engagement Initiatives, the EXCEL Academic Enrichment Counselor assists with student services work characterized by student advising and guidance in individual and group settings with an emphasis on undergraduate students. The incumbent assists students to resolve any problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus.

This is a grant-funded, full-time, temporary three-year maximum position. The duration of the appointment cannot exceed three years from the date of hire. 

Responsibilities

Student Developmental Counseling & Advising 

• Independently provide comprehensive advisement, individually and in groups which include academic, personal, financial or career-related counseling to a caseload of EXCEL students.
• Act as the Academic Enrichment Counselor by recruiting and enrolling students and supporting their academic development through their time at East Bay.
• Provide guidance and assistance to counselor trainees as needed.
• Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to the student’s academic progress to assist students in program planning, course advising, major and career exploration. Students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
• Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals and test scores.
• Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals and implement corrective measures to alleviate skill deficiencies.
• Use professional judgement to develop solutions to individual student problems of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
• Implement innovative ways of encouraging and supporting the personal development needs of a diverse student population.
• Utilize proper techniques to interact with persons with hostile reactions and bring such situations under control.
• Plan, develop and conduct retention-related workshops, sessions and/or courses, as required.
• Maintain regular contact with students on your caseload and monitor each student’s academic progress.
• Write letters in support of participation applications for jobs, graduate school internships, scholarships, etc.

Caseload Responsibilities 

• Plan, coordinate and lead in the implementation of programs and services for designated caseload.
• Maintain a planning schedule for your caseload utilizing Bay Advisor.
• Write caseload reports which include evaluation and recommendations.
• Coordinate the development and updating of all needed publications related/focused on academic advising. 

EXCEL Program Responsibilities 

• Oversee a major caseload(s) in the EXCEL Orientation Sessions, EXCEL Recognition Celebrations and other EXCEL related events.
• Develop and present workshops on various academic issues to meet the needs of EXCEL students.
• Participate in regular divisional, departmental and caseload meetings and EXCEL Core Team.
• Participate in campus activities and committees, as appropriate.
• Coordinate in the development of departmental communications, as required.
• Work weekends and evenings for campus events.

Liaison and Campus Involvement Responsibilities 

• Represent the department in appropriate committees.
• Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
• Partake in appropriate professional development activities to remain current on relevant issues pertaining to higher education and the recruitment and retention of low-income and high-risk students.
• Participate in campus-wide events and programs, which seek to recruit, retain or encourage the success of low-income and environmentally disadvantaged transfer students.
• Other duties as assigned by the appropriate administrator. 

Minimum Qualifications

Experience

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job related field may be substituted for one year of professional experience. 

Education

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Knowledge and Abilities

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretive information through interviews.
• Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required.
• Recognize multicultural, multi-sexed and multiage value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. 

Preferred Skills and Knowledge

• Master’s degree in counseling or related field.
• Knowledge of GE, major and graduation requirements.
• Knowledge of university policies and procedures regarding all academic concerns.
• Ability to interpret and use appropriate PeopleSoft admission, registration, advising, financial aid screens.
• Ability to assess student’s skill level based on information provided.
• Knowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA) and the impact of academic renewal on the GPA and GPD.
• Knowledge of policies and procedures governing academic probation, disqualification, academic renewal and reinstatement.
• Proficient in utilizing the computer, Word processing software, MS Access and other database software.
• Knowledge of departmental, divisional and university protocol.
• Knowledge of interviewing and counseling skills and the ability to apply these to the counseling session.
• General knowledge of financial aid processes and policies.
• Knowledge of group facilitation processes and advanced human relations skills.
• Knowledge of values and worldview of various cultures represented in the EXCEL program.
• Ability to interact and work cooperatively with a diverse student population and staff.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of individual counseling techniques.
• Working knowledge of student services programs outside of EXCEL.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Ability to work evenings and weekends when needed. 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.