Note: Please use the CSUM email when applying for this position.

Working Title:  Residence Life Central Office Assistant

Classification Title: Student Assistant

Department Name:  Residence Life

Time Base: Part-time

Hours to be Worked: Up to 20 hours per week

Supervisor's Name:  DRL / Residence Life Professional Staff

Pay Plan: Hourly

Bargaining Unit: CSUEU, Unit 15 Student Assistants

Employment Type: Temporary

Pay Level and Pay Rate: 

• Hourly Rate: $18.00

Application Deadline: Open until filled.

Job Summary: The Residence Life Central Office Assistant (RLCOA) has primary responsibilities in providing administrative and logistical support to the Residence Life Department, as well as principal obligations in customer service to university residents, guests, parents, families, and university faculty, staff, and other officials. The RLCOA will provide the bulk of this work to the department through assignments within the Residence Life Office and its residence halls to assist in maintaining the ongoing day-to-day operations of the Department. The RLCOA’s traditional work schedule will vary to meet the posted hours of operation for the Residence Life Department (8am-8pm), as well as additional obligations to the Department during higher volume periods of the academic year. The RLCOA is a member of the Residence Life Student Staff and is supervised by Residence Life Professional Staff. In the event of a vacancy, RLCOA staff may be asked to cover additional hours. Additionally, other duties beyond standard in-office variety work may routinely be included as part of this position to meet the needs of the residents and the Department. 

About the Cal Poly Maritime Academy:

Cal Poly Maritime Academy is a campus of the California State University and is the only degree-granting maritime academy on the West Coast. Located on the scenic Vallejo waterfront, the campus serves a student population of approximately 1000 undergraduates and 50 graduate students.

Cal Poly Maritime Academy offers seven baccalaureate degrees in Business Administration, International Strategy and Security, Facilities Engineering Technology, Marine Engineering Technology, Mechanical Engineering,  Marine Transportation, and Oceanography. The undergraduate curriculum includes licensing programs for future merchant marine, coast guard, and naval reserve officers. Cal Maritime also offers a Master of Science in Transportation and Engineering Management degree, as well as a number of extended learning programs and courses.

Job Duties:

Administration

• Assist the Residence Life Department with customer service and front desk operations, which include:
  • Greeting and check-in of guests; phone and email correspondence with students, families, faculty, staff, and other officials for a variety of simple to complex issues, referrals to various university departments, referrals to campus resources with overall general inquiries, assistance with procuring campus information based on request, and assisting with additional customer service needs.
• Appropriately utilize departmental databases and online systems (after successfully completing the required onboardings and trainings) containing sensitive student and university information necessary for the operation of the Residence Life Department, including but not limited to:
  • Office 365 platforms (Outlook, SharePoint, Bookings, etc.), Passport, StarRez, JotForm, MetaBIM, Sling, Adobe Suite, Canva, Doodle, Linktree, Guidebook, and others.
• Access and operate multiple key management systems (Stanley Best, Blackboard, physical keys) to assist residents with building access, including encoding resident PortPasses, providing lockout assistance (by foot or use of the department golf cart), documenting and submitting lockout charges, issuing/retrieving spare keys for residential communities and secured spaces.
• Assist with the preparation and execution of scheduled residential move-in periods and ongoing resident assignment changes, including resident check-in and check-out procedures, oversight of key transfers, submission of all documentation and necessary paperwork, assessing room conditions, and submitting charges to Professional Staff for review, and working with other departments in coordination with specific room and residential needs.
• Assist with residence hall upkeep needs by submitting work orders and custodial requests into the work order system, following up on the status of work orders, educating residents on the use of the work order system, assessing work order requests to troubleshoot common issues, and logging / retrieving maintenance data.
  • Provides escorting services to campus employees and contractors/vendors to perform cleaning duties, regular maintenance, and special projects.
• Assist with data collection, documentation preparation and maintenance, and support in acquiring information for daily, weekly, monthly, and yearly planning and reporting purposes.
• Assist with Residence Life’s outreach activities throughout the year, when necessary, such as:
  • Providing residence hall tours, tabling events, and informational pop-ups, department programs, etc.
• Update Residence Life’s information, announcements, and events on various platforms (Outlook email, Outlook calendars, social media platforms, bulletin boards, posting areas, etc.).
  • Assist in the creation of marketing materials and outreach, social media content creation, and design of event layouts and decorations.
• Assist with maintaining an efficient, organized, and clean working environment within Residence Life designated spaces through light cleaning, inventory management, and assisting with space reallocation needs.
• Other duties as assigned.

Crisis Response

• Follow directions provided by Residence Life Professional Staff, University Administration, and/or Emergency Services in the event of an emergency occurring during RLDA’s assigned shift.
• Work with Residence Life Professional Staff and internal/external stakeholders, including University Administration, University Police, Vallejo Emergency Services, etc. to respond to student concerns or incidents within the residence halls.
• Record and submit incident reports, when necessary, while maintaining appropriate confidentiality.
• Refer students to Residence Life Professional Staff for issues requiring a higher level / more immediate response.
• Other duties as assigned.

Departmental and Campus Support

• Support Residence Life initiatives both within and outside of the department, including but not limited to student training, staff recruitment, Orientation, Commencement, department collaborations, university-wide events, etc. 
  • At times, the RLDA may assist other departments with support in specific situations / with specific tasks where the successful outcome of this support has a discernible, positive impact on the Residence Life program and its residents.
  • RLDAs supporting areas outside of Residence Life is solely at the discretion of the Director of Residence.
• Other duties as assigned.

Required Qualifications: 

• Knowledge and familiarity with Residence Life and the campus living experience.
• Knowledge and familiarity with university resources, departments, and programs.
• Strong commitment to customer service.
• Demonstrates excellent interpersonal communication skills.
• Ability to work independently.
• Demonstrates the ability to prioritize work, manage time, and multitask appropriately.
• Demonstrates the ability to function well under pressure and in a fast-paced office environment.
• Ability to think critically and exercise sound judgment.
• Effectively demonstrates fiscal responsibility and appropriate use of department resources. 
• Ability to comply with all university and departmental policies and procedures.
• Ability to successfully complete training and certification programs in the required time frames for university compliance, as well as the successful use of required department systems, programs, and software.
  • If using a golf cart, able to supply a driver’s license, pass a driving record check, successfully complete the CSU Defensive Driving Program, and the CSU Powered Cart Safety Training Program.
• Ability to work in an office setting using standard office equipment, including computer, photocopier, printer, and telephone.
• Ability to work outside for various periods of time.
• Ability to push, pull, lift, and/or carry at least 25 pounds.
• Ability to climb stairs, conduct rounds of buildings, respond to lockouts, area checks, and emergencies throughout the various residence halls.
• Participate in required training periods, which may include returning to campus early, as well as working during break periods and holidays.
• Ability to work flexible hours.

Title IX: Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly Maritime Academy provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Maritime Academy complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Cal Poly Maritime Academy is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Maritime Academy, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Background Check: Satisfactory completion of a background check (including a criminal records check, and DMV records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

Eligibility to Work:  Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire.

Integration: The California State University Board of Trustees has approved the integration of the California State University Maritime Academy with California Polytechnic State University, San Luis Obispo, effective July 1, 2025. The two campuses will form one academic institution operated as California Polytechnic State University, San Luis Obispo and all employment positions with California State University Maritime Academy are subject to this transition. Employees hired in the period after the Trustees’ approval on November 21, 2024 and prior to the integration date on July 1, 2025 will have their employment transitioned to California Polytechnic State University, San Luis Obispo.  Employment shall continue to be subject to California State University policies and applicable collective bargaining agreements. Any changes in organizational structure, reporting relationships, or employment conditions will be communicated as details are finalized.

Application Procedure: Click "APPLY NOW" to complete the Cal Poly Maritime Academy Online Employment Application and attach the following documents: cover letter and resume. 

Disclaimer: The provisions of this job bulletin do not constitute an expressed or implied contract and any provisions contained may be modified or changed.