*SFSU INTERNAL APPLICANTS ONLY*
Working Title
Residency Coordinator
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
Undergraduate Admissions & Recruitment
Appointment Type
This is a one-year probationary position.
Time Base
Full-Time (1.0 FTE)
Work Schedule
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Anticipated Hiring Salary
$6,061.00 Per Month ($72,732.00 Annually)
Salary is commensurate with experience.
Position Summary
Under the general direction of the Associate Director for Admissions, the Residency Coordinator independently leads the University’s residency determination process and oversees the administration of tuition exemption programs, including AB 540, military exemptions, and the Western Undergraduate Exchange (WUE) tuition discount. The incumbent provides in depth guidance to applicants to assist them with residency determinations, student-focused customer service and staff leadership by demonstrating effective listening, availability and timely responses to all inquiries. The Residency Coordinator serves as the campus authority on complex residency and exemption cases, ensures compliance with CSU policy and state law, interprets evolving regulations, and recommends program enhancements. The role includes expert-level advisement to applicants and continuing students, training staff and student assistants, and coordinating with systemwide offices such as the CSU Chancellor’s Office and Office of General Counsel. In collaboration with the leadership team of the Office of Undergraduate Admissions and Recruitment, the incumbent consults on optimizing existing procedures to ensure a smooth experience for incoming students
Position Information
Residency Coordination for Tuition Purposes
- Advise students regarding residency policies, including how to establish California residency.
- Assess initial residency status for tuition purposes for applicants.
- Review and decide on appeals and changes of residency status for new and continuing students.
- Assist students in the appeal process to the Chancellor’s Office of the California State University.
- Collaborate with the Dream Resource Center and the Office of Financial Aid on AB540students.
- Collaborate with SFSU Veterans Services on military-affiliated exemptions and exceptions.
- Process WUE eligibility, track participation, counsel students, and coordinate reporting with enrollment management.
- Responsible for ensuring accurate reporting of residency data.
- Serve as the campus residency liaison with the CSU Chancellor’s Office.
Admission Advising and Processing
- Advise prospective applicants regarding application processing and eligibility requirements.
- Communicate with applicant populations in individual and group settings both on and off campus.
- Advise new students on enrollment requirements.
- Advise denied applicants regarding options and alternatives
- Assess and interpret self-reported applicant information and academic records for determination of eligibility for admission.
- Monitor and update Campus Solutions (CS) based student records.
- Verify admitted applicants’ eligibility for enrollment.
- Determine eligibility for waivers of application fees.
- Provide admission services to special populations.
- Participate in campus events including Open House, Admitted Student Day, Orientation, and related activities.
Training and Support
- Plan, document, and administer staff training relating to residency.
- Assist in hiring, training and evaluation of new staff.
- Communicate with the campus community regarding residency policy and updates.
- Researches, analyzes, consults, and advises applicants, students, staff and faculty on complex residency problems.
Other duties as assigned
Minimum Qualifications
Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social
Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Education: Equivalent to graduation from a four-year college or university in a related field; 3 years of professional student services related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Preferred Qualifications
- Master’s degree
- Particular knowledge of California and the CSU higher education environment
- Experience with undergraduate admissions and residency policies and processes.
- Experience providing excellent customer service in higher education.
- Must be able to assist and advocate for students and parents, helping them navigate through admission and residency processes.
- Ability to integrate the use of a variety of technological systems used in workload planning and in transmission and retrieval of student information from databases, word processing software, spreadsheets, and messaging applications.
- Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information.
- Ability to adapt to frequent changes/upgrades to procedures involving PeopleSoft Campus Solutions and to help optimize procedures with available software tools.
- Ability to apply specific procedures to retrieve and upload documents to On Base, the optical archive of educational records.
- Ability to respond to complex and/or sensitive student inquiries which may include immigration and financial documentation. Incumbent must be able to respond tactfully in challenging customer interactions and to remain focused on the issue at hand.
- Ability to recognize the value of alternate problem-solving techniques and to develop effective solutions using incomplete or ambiguous information
- Proficiency in more than one language.
- Core Competencies – embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective oral, written and nonverbal communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.
Environmental/Physical/Special
- Sustained computer use.
- May be required to travel to off-campus locations for special activities.
- May be required to attend some evening and weekend activities.
- Must be able to competently interact with a culturally and ethnically diverse population of students, family, faculty and staff.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
*SFSU INTERNAL APPLICANTS ONLY*
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.