Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,873.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on November 25, 2025.

Responsibilities 

• Evaluate candidates for admission. For undergraduate and non-degree applicants, assess admissibility for applicants. For graduate applicants, complete evaluation process and forward to the department via PeopleSoft for departmental approvals.  For first-time freshmen applicants who submit a SIR, complete a full evaluation to verify self-reported data.  As appropriate, call and/or meet with applicants to resolve discrepancies and/or answer questions about the application and assessment process.
• Provide general information and service for IAO functions.  Provide information to prospective and current students needed to successfully prepare for admission, apply or progress as a CSUEB student.  Provide status information to applicants. Work with IAO to utilize/implement Salesforce to improve office efficiency and communication.
• Provide transfer evaluations for international applicants.  For international transfer applicants (and domestic transfer applicants with international credentials) who submit a SIR, complete a full general education evaluation and promptly issue a degree audit to these entering students.
• Key transcripts for Degree Audits, Advise, evaluate and process Degree Audit Reports/process freshmen, undergraduate transfers, and graduate students. Communication by email, phone and Face Book Analyze transcripts and test scores Use TES, Edge, and Assist evaluating systems Process Degree Audit Report (DAR) updating all systems; resolve all issues in person or email Resolve complex resident issues in a changing environment of immigration TPS, AB540, monthly meetings and training etc.

Minimum Qualifications

Experience:

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job‑related field may be substituted for one year of professional experience.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

 Preferred Skills and Knowledge 

• Knowledge of general office procedures, methods and practices.
• Ability to check complex records and detailed information for compliance with admission criteria.
• Ability to interpret and apply written regulations.
• Ability to maintain confidentiality of records and evaluations.
• Ability to develop knowledge about the format and interpretation of course records and transcripts of institutions of higher education, authenticating course credits and comparing records of differing formats, such as foreign records, and campus curriculum requirements for majors, minors, terminal degrees and special program designations.
• Ability and willingness to understand, embrace and communicate CSUEB marketing messages.
• Ability to work independently and carry out complex assignments without detailed instructions.
• Ability to interact professionally and effectively with prospective students.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office and other administrative computing systems (at an advanced level), instant messaging, degree audit programs, document imaging programs, web-based information resources, and MS Office applications.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.