Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,799.00 per month to $5,967.00 per month (Step 1 - Step 12).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Administrative Analyst/ Specialist I - Non-Exempt

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on December 3, 2025. 

The primary purpose of this position is to oversee the day-to-day administration of the processing area in International Admissions Office. This position also serves as liaison between IAO/CIE with ITS on issue: related to Salesforce throughout international programs. This position will lead and train student assistants on topics related to international admissions processing and office functions. Regular attendance is essential for the success of this job.

Responsibilities

International Student Applications 

• Accountable for the efficient operation of the international admissions process for CSUEB’s International Programs.
• Monitor and execute all aspects of the application workflow to ensure consistent application of policy, document imaging, correspondence with applicants, etc.
• Support the Admissions Evaluators in the collection and treatment of documents.
• Track and monitor application statuses in student information systems and regularly update messaging to students to reflect office missions and values.
• Provide support in the review and verification of student data in all used technologies.

Prospective Student Guidance

• Ensure that prospective students, families, and community members are provided with accurate and consistent information regarding CSUEB’s International Programs application requirements and processes.
• Provide clarification on CSUEB policies and procedures and coordinate with administrative offices and academic departments to provide guidance to students. Meet with students regarding application process via email, phone, and walk in.

Website and Technology 

• Responsible for reviewing, maintaining, and updating websites related to International Programs using Cascade or current technology.
• Coordinate and verify website content for other related sites within International Programs and other areas within the division.
• Ensure applications, cycles, and other dates are set in software related to international admissions.
• Setup, monitor, and resolve auto messages for prospective students and applicants within Salesforce and troubleshoot issues as they arise.

Lead Work Direction 

• Act as a lead and provide guidance to student workers and assistants on international student application guidance, triaging to appropriate team member, and overall office operations.
• Provide ongoing training to student workers and advise Executive Director of personnel issues.
• Work with Executive Director on hiring and evaluating student workers and setting schedules.
• Support Executive Director on hiring in other areas as needed.

Support 

• Support International Programs staff in areas related to events, programming, data, and office functions.
• Work collaboratively with college departments and advisors on program updates and make recommendations to improve workflow, communication, and student experience.

Reporting 

• Prepare statistical reports of application processing timelines and student enrollment for the Executive Director of International Programs.
• Data used to track staff workflow efficiencies to ensure compliance with deadlines.
• Compile application data related to areas requested by Executive Director such as nationalities, programs, and more.

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Skills and Knowledge

• Knowledge of international admissions practices.
• Knowledge of CSUEB admissions policies and procedures.
• Knowledge and ability to interpret CSUEB and International Programs policies and procedures.
• Ability to communicate effectively both verbally and in writing.
• Demonstrated proficiency using Excel and other Microsoft Office Suite software.
• Demonstrated proficiency using CSUEB PeopleSoft Student Administration and OnBase.
• Ability to establish priorities and complete assigned duties/tasks in a timely manner.
• Ability to analyze application/admission data and make accurate projections to adjust staffing and workflow processes to maximize results.
• Strong attention to detail. Must be able to review data for accuracy and completeness and research and resolve discrepancies/errors.
• Ability to develop and implement processes to ensure accuracy and efficiency.
• Establish good working relationships and work effectively with other departments.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.