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Why CSUF
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California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.
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Department
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The Disability Support Services department within the Division of Student Affairs at California State University, Fullerton is a civil rights office committed to providing students with disabilities access and an equal opportunity to demonstrate knowledge and abilities. We acknowledge this is a campus-wide responsibility, and promote an accessible community where barriers are removed. Our work is framed through the lens of human dignity and social justice in order for students to acquire a sense of agency, advocacy, and equitable, meaningful experiences. We seek an exceptional individual to join our team as the Associate Director of Operations (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.
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Duties and Responsibilities
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The Associate Director of Operations provides leadership, oversight, and strategic direction for the Operations Team, which includes front office services, testing services, assistive technology, accessible instructional materials, and Deaf and Hard of Hearing (DHH) services. This role is responsible for ensuring the effective coordination and delivery of daily departmental operations that support equitable access for students with disabilities.
The Associate Director supervises and guides professional and support staff within the Operations Team, including the Assistant Director of Testing, Assistive Technology Coordinator, Accessible Instructional Materials Specialist, DHH Coordinator, two Student Support Specialists (front office), and the Testing Support Specialist. They establish priorities, streamline workflows, and ensure consistency, efficiency, and compliance across operational areas.
In collaboration with the Director, the Associate Director contributes to the development, implementation, and assessment of departmental goals, initiatives, and service delivery models. The role supports continuous improvement efforts through data-informed decision-making, program evaluation, and assessment of student and faculty experiences.
The Associate Director plays a key role in managing testing operations, including planning for high-volume periods such as midterms and finals, and ensuring appropriate staffing, space utilization, and service quality. They also support departmental administrative functions, including coordination of hourly staff processes (e.g., ASL interpreter timesheets), operational logistics, and internal systems that sustain service delivery.
This position represents Disability Support Services (DSS) in campus collaborations and committees as needed, and works closely with the Director on complex cases, compliance considerations, and operational problem-solving. The Associate Director also contributes to budget planning, resource allocation, and procurement processes related to operational needs. Through leadership of the Operations Team, this role advances DSS’s mission to provide inclusive, equitable, and student-centered services that promote access, retention, and student success. Other duties as assigned.
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Essential Qualifications
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Bachelor's degree from an accredited four-year college or university in social science or related field. Three years of experience in a leadership position. Strong organization and problem-solving skills. Experience preparing, reporting, analyzing data, and creating strong reports. Strong interpersonal skills and the ability to work with and relate to various student and staff population. Demonstrated customer service skills and experience training and implementing these skills with staff. Self-motivated individual with a strong work ethic. Understanding of ethical issues related to students with disabilities and the ability to lead by example. Possesses computer skills necessary for word processing, presentations, spreadsheets, analysis software, internet, list serves, and electronic mail. Strong oral and written communication skills in order to write reports and communicate with staff, campus community, vendors, and other partners.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Additional Information
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California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.
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