Salary and Benefits

Salary Range: $5,540.00 per month to $7,893.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,540.00 per month to $6,716.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional III 

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on August 26, 2026.

Manage federal SEVIS reporting requirements on behalf of CSUEB (i.e. communication with the Department of Homeland Security about the F-1 students admitted to and attending CSUEB). Assist international students (F-1) to understand the complex nature of the legal status in the U.S. vis-à-vis federal regulations and university academic policies and procedures. Assist international students to obtain immigration benefits such as curricular practical training & optional practical training. Development and implementation of on-going services such as orientation, immigration workshops, and other non-immigration focused programs. Serve as a liaison for CIE and provide customer service. Assistance with international recruitment efforts, as needed. 

Responsibilities

F-1 Student Advising

• Serve as a Designated School Official (DSO) for F-1 student program.
• Provide student-centered guidance and advice to international students in person, via phone, online, and other modes.
• Review and process F-1 related student requests that include but not limited to employment, program extensions, travel signatures, reduced course loads, health insurance and more.
• Ensure up to date, clear, and accurate information on all materials, print, digital, and website related to F-1 requests
• Monitor and track updates via NAFSA, the CSU ISSS, and other networks.
• Review and update student request processes and work with appropriate departments, such as IT, to resolve any tech related issues.

Department of Homeland Security Compliance and Reporting in SEVIS

• Track, meet, and follow SEVIS reporting requirements.
• Maintain accurate F-1 student SEVIS records in all systems in use and ensure accurate digital/physical records.
• Provide follow-up with F-1 students approaching key dates and deadlines.
• Communicate with SEVIS HelpDesk to correct data errors.
• Support Recertification and other DSO related requests.

International Health Insurance & Other Services

• Oversee and ensure compliance of F-1 insurance coverage and benefits for F-1 and J-1 students in Center for International Education.
• Maintain database for international students and ensure accuracy of student lists.
• Ensure accurate information across all student communication platforms (online, messages, print, etc.).
• Troubleshoot health insurance related issues from payment collection to internal setups.
• Coordinate and present international student health insurance requirements to students and include key stakeholders.
• Support other international student service initiatives developed by CIE.

International Student Advising Support

• Support and review the accurate collection of required documents for initial I-20 issuance and provide guidance on pre-arrival materials and communication.
• Support the analysis of current immigration statuses and documentary needs.
• Communicate with International Admissions, Global Academy, and other parties on topics related to the issuance of legal documents and our document collection.
• Advise Visiting Student Program on immigration, academics, and other topics.

Other Duties as Assigned 

• Assist with recruitment of international students. Include campus personnel and other departments as necessary.
• Create and submit reports to the Director as needed.
• Support new initiatives.

Minimum Qualifications

Knowledge and Abilities 

• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
• General knowledge of individual counseling techniques.
• General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned .
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Ability to advise students individually and in groups on complex student‑related matters.
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Ability to establish and maintain cooperative working relationships with a variety of individuals.

Experience 

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
• One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education 

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Skills and Knowledge

• Knowledge of F-1 and basic knowledge of J-1 regulations as they pertain to CSUEB students and scholars.
• Familiarity and ability to utilize SEVIS (the Student and Exchange Visitor Information System).
• Ability to work independently and as a fully contributing member of a team within a diverse multicultural environment.
• Good oral, written, and cross-cultural communication skills.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.