Job Summary:
Under supervision of the Parking Manager, the Community Service Specialist II serves as the Lead and main support for the field enforcement team and is responsible for several analytical, directional, technical, administrative, and clerical duties. The incumbent is a uniformed non-sworn employee who provides day-to-day work directions to the Community Service Specialist I's and their enforcement of the parking rules and regulations, event logistics and traffic control, public safety aids to the Police Department, shift scheduling, training, etc.

The incumbent collaborates frequently with the Events/Equipment Specialist and other campus partners in large departmental projects such as the planning and execution of campus event coordination (ex. commencement, campus closures, construction, etc.), as well as analytical and technical tasks such as recommending/researching procedures and policies, auditing voided citation processes, etc.

Responsibilities:

Lead and Operational Coordination

• Lead and coordinate the daily operations of Community Service Specialists by drafting recommended work schedules, staffing plans, and shift rotations; implementing management-approved work assignments; monitoring field activities and work quality; coaching staff; resolving routine operational issues; and identifying training needs to ensure efficient operations, consistent enforcement practices, compliance with departmental procedures, and quality customer service.
• Coordinate with Palm Desert Campus management to ensure continuity of operations between campuses by facilitating shift-to-shift information sharing, communicating operational updates, and promoting consistent application of parking enforcement practices, found property procedures, event coordination, and customer service standards.
• Collaborate with the Events Analyst, Equipment Specialist, University Police personnel, and campus partners to develop and implement operational plans for campus events, construction projects, utility outages, and other operational activities to ensure safe, coordinated, and efficient campus operations.
• Coordinate the acquisition, distribution, and accountability of uniforms, equipment, and operational supplies to support uninterrupted field operations.
• Conduct monthly audits of parking citations, voids, and appeals to ensure compliance with California Vehicle Code, CSU regulations, and departmental procedures, and recommend corrective actions when discrepancies are identified.
• Develop, coordinate, and deliver onboarding and field training programs for Community Service Specialists and Community Service Officers by evaluating trainee progress, maintaining training materials, documenting successful completion of training requirements, and recommending employees for specialized assignments such as the Bicycle Patrol Program, subject to management approval.

Program Administration

• Independently conduct first-level administrative reviews of parking citation appeals by evaluating evidence, applicable laws, university regulations, and departmental procedures to determine whether citations should be upheld or dismissed.
• Coordinate with the Office Coordinator to schedule and facilitate second-level administrative hearings and represent the University during third-level Superior Court hearings by preparing case files, presenting evidence, and explaining parking enforcement actions and departmental procedures.
• Maintain and administer the Bicycle Patrol Program and Field Training Manual for the enforcement team by coordinating required certifications, monitoring employee participation and qualifications, and implementing approved program requirements.
• Conduct operational research by analyzing applicable California Vehicle Code provisions, CSU policies, departmental procedures, industry best practices, and operational trends to develop recommendations for improving parking enforcement operations, business processes, equipment, and facilities.
• Coordinate with campus partners and vendors to resolve operational issues, support parking facility improvements, troubleshoot License Plate Recognition (LPR) technology, and monitor issue resolution.
• Support Emergency Operations Center (EOC) activations by coordinating field personnel, communicating operational updates, and implementing management-directed emergency response activities.

Field Operations and Parking Enforcement

• Patrol campus on foot, bicycle, and vehicle to enforce parking regulations, deter criminal activity, identify safety hazards, and issue parking citations in accordance with California Vehicle Code, CSU policies, and university regulations.
• Coordinate traffic and pedestrian control during peak periods, campus events, emergencies, and construction activities by deploying traffic control devices and directing the safe movement of vehicles and pedestrians.
• Provide parking information and customer assistance by interpreting parking regulations, assisting motorists, responding to department approved service requests, and resolving routine customer concerns.
• Conduct inspections of departmental vehicles (pickup trucks), emergency telephones, exterior lighting, parking facilities, and traffic control equipment; document deficiencies and coordinate corrective action with appropriate campus departments.
• Conduct parking occupancy surveys and operational inspections to support planning, enforcement deployment, and parking utilization analysis. - Apply and remove vehicle immobilization devices and assist with parking permit dispenser cash collections as assigned.
• Serve as the departmental subject matter expert on California Vehicle Code, CSU parking regulations, and university parking enforcement procedures by providing guidance to staff and promoting consistent enforcement practices.

Clerical and Administrative Support

• Infrequently, assist in general office or other administrative duties, which may include but are not limited to filing documents, writing field and citation data reports or answering phones.
• Regularly attend scheduled meetings and training assigned by the Manager or Director. Other classification related duties assigned by the Parking Manager or Director of Parking and Transportation.

Minimum Qualifications:

• High School degree or equivalent and 2 years of related experience required.

Required Qualifications:

•  Thorough knowledge of applicable procedures and regulations related to parking, traffic control, security and/or public safety. Familiarity with the California Penal Code.
• Ability to read and interpret a variety of laws, rules and regulations.
• Working knowledge of police department radio codes and equipment. Ability to use applicable automated and computerized public safety systems and databases.
• Ability to plan and schedule unit work and provide lead work direction to others.
• Ability to independently make effective decisions and judgments in emergency situations.
• Ability to analyze operational issues and recommend procedural changes.
• Ability to establish and maintain cooperative working relationships with campus community, public and applicable law enforcement agencies.
•  Ability to convey clear, concise communications and directions and conduct training for staff and the campus community.
• Ability to write reports and draft operating procedures.

Preferred Qualifications:

• Bachelor's degree and minimum 3 years' work experience in the parking industry or security and special events management, with a minimum of 1-year supervisory experience and possession of a California Driver’s License or High school diploma and 5 years of related experience in the parking industry or security and special events management, with a minimum of 1-year supervisory experience and possession of a California Driver’s License.

Special Conditions:

• The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities.
  May need to drive department's pickup trucks

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Anticipated hiring range: Step 4 $3,930 per month for qualified candidates

Classification hiring range: $3,703 (Step 1) - $5,395 (Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (08:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. 

The application deadline is September 3, 2026 at 11:55 P.M      

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record

Physical Exam

Employment is contingent upon candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs.

Mandated Reporter

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act