Salary and Benefits

Salary Range: $4,482.00 per month to $6,342.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482.00 per month to $5,412.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional IB

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on September 25, 2026.

The Office of Admissions processes and evaluates applications at the freshman, transfer, and graduate student levels focusing primarily on domestic U.S. residents. The office provides some support for the processing of international applications.  The Office works closely with CSUEB staff, faculty, and members of the community-at-large.  Admissions staff process applications and related documents, determine residency, render admission decisions, and proactively communicate with students in an accurate, timely and efficient manner. 

The position performs professional admissions processing and applicant support activities in accordance with established CSU and campus policies, procedures, and guidelines. Responsibilities include reviewing applications and supporting documentation, evaluating routine applications against established admission criteria, reviewing residency documentation, providing information and guidance to applicants, and assisting with transfer-credit review. The incumbent independently handles routine assignments within established procedures and refers complex, unusual, exception, or policy-interpretation matters to designated higher-level staff or management.

Responsibilities

Download Reports, Code Transcripts and Update Computer Systems

• Download daily reports and/or workflow assignments.
• Review transcripts and documents and update coding in PeopleSoft.
• Notify appropriate staff if duplicate records are found.
• Prepare incoming mail/documents for imaging.

Data Entry of Transcripts

• Review transcripts for accuracy and completeness.
• Perform data entry of transcripts proactively and upon requests.

Communicate with Applicants and Process Applications 

• Respond to applicant inquiries on the phone through various department email accounts.
• Communicate admission requirements and other pertinent information to high school and college counselors in individual or group settings as needed.
• Participate in campus events including but not limited to Preview Day, Welcome Day, Orientation, and related activities that may be on and off campus.
• Request and review residency documentation and determine residency status by applying established CSU and campus policies, procedures and guidelines; refer complex cases to designated higher-level staff for review and determination.
• Evaluate routine applications and determine admission eligibility by applying established CSU and campus admission criteria, including prescribed GPA calculations and college preparatory requirements. Refer applications involving exceptions, unusual circumstances, conflicting information, or interpretation of policy to designated higher-level staff for review and determination.
• Evaluate transfer credit from test scores (Advanced Placement, etc.) and/or accredited colleges in accordance with established CSU and campus guidelines and articulation agreements, referring complex or non-routine cases to designated higher-level staff.
• Provide information and guidance to denied applicants regarding identified deficiencies, established options and reapplication requirements.
• Provide basic information to prospective and current students needed to successfully prepare for admission, apply, or progress as a CSUEB student.
• Identify potential candidates who would benefit by participation in special admission programs. 
• Following general CSU and campus policies for the assignment of transfer credit, apply established articulation and transfer credit guidelines to identify requirements satisfied by transfer coursework.

Perform Accurate and Timely Initial Review of Applications

• Compare Assist.org information to self-reported applicant Golden 4 information for courses taken from California community colleges for the purpose of auto-admission.
• Compare TES information to self-reported applicant Golden 4 information for courses taken from non-California community colleges or out of system institutions for the purpose of auto-admission.

Minimum Qualifications

Experience

• Equivalent of one (1) year of experience in professional Student Services work at the entry trainee level.
• Equivalent amounts of graduate level job-related education may be substituted for the required experience.

Education 

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge and Abilities 

• Working knowledge of the methods and problems of organization and program management.
• Research and interviewing techniques.
• Principles of individual and group behavior.
• The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
• Knowledge of basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Ability to interpret and apply program rules and regulations.
• Gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
• Present clear and concise information orally and in written reports.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Preferred Skills and Knowledge

• Ability to learn, understand and accurately apply established CSU and CSUEB enrollment policies & procedures, guidelines and admission criteria to assigned work.
• Thorough knowledge of office methods, procedures, and practices.
• Ability to professionally and effectively interact with prospective and current students, co-workers, and colleagues.
• Ability to organize and plan work projects including handling multiple priorities.
• Excellent written and verbal communication skills in English including thorough knowledge of grammar, punctuation, and spelling.
• Ability and willingness to understand, embrace, and communicate CSUEB marketing messages.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.