Job Summary

Under the limited supervision of the Director for Facilities Operations, the Assistant Director for Custodial Operations coordinates and supervises the daily activities of the custodial crews including direct supervision of 2 to 4 Lead Custodians and the indirect supervision of 18 to 27 Custodians. The incumbent is responsible for a variety of administrative functions and special programs related to the facilities operations area. This position administers an annual budget of approximately $600,000.

Key Responsibilities

• Directly supervises up to four permanent lead employees and indirectly supervises up to 27 permanent employees.
• Coordinates work assignments and evaluation of all direct reports including projects during the academic year break periods (winter and summer breaks).
• Responsible for monitoring staff daily attendance using established administrative processes and submitting monthly staff attendance reports.
• Provides supervision for contracted custodial staff when utilized.
• Manages the administration and delivery of custodial services to an on campus residential community of approximately 5000 residents.  Residential facilities include 3 traditional residence halls, one suite and two-apartment style building, 1 high-rise with traditional rooms with ensuite restrooms, and the International House, totaling approximately 1,136,000 square feet.
• Estimates labor and materials needed for daily operation and maintenance/cleaning for the entire residential complex and secures service contracts when staffing needs require additional labor.  Manages the procurement and supervision of temporary-project based labor to complete turn over processes throughout multiple times of the year included but not limited to move out, move in, winter break, etc.
• Prepares correspondence, reports, and completes administrative assignments on behalf of the Director for Facilities Operations as needed.
• Trains, monitors and evaluates custodial workers in proper use of equipment, materials and accepted techniques.  Develop, employ, and refine APPA standards for custodial operations.
• Ensures that the Lead Custodians are trained in methods for providing consistent inspections of daily work.
• Provides written documentation for all training procedures.
• Enforces safety and security regulations and procedures as appropriate.
• Coordinates the emergency callback system to provide 24/7 custodial services, including weekends and holidays.
• Oversees compliance with applicable collective bargaining agreements, ensuring organizational practices align with negotiated labor terms.
• Serves as on-call manager on a rotating basis and is available via cell phone 24/7.
• Coordinates with Facilities Service Coordinator the warehouse inventory of custodial supplies to ensure proper asset management within the custodial area.
• Maintains appropriate level of materials and supplies in stock to ensure effective and efficient service to residents and conference guests.
• Maintains and analyzes weekly supplies requests from staff to ensure appropriate levels of usage.
• Prepares annual budget of custodial operating expenses and equipment for programs and services within the facilities Operations area. Adheres to approved level of funding. Works with the Director for Facilities Operations in maintaining proper records
• Prepares needs analysis for budgetary expenditures for equipment, supplies and services.

Knowledge, Skills & Abilities

• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, customers, students, parents, and the public.
• Ability to work with mathematical concepts such as probability and to apply concepts such as fractions, percentages, rations, and proportions. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables.
• Knowledge of a housing program for a metropolitan university.
• Knowledge of budget experience and administrative techniques related to the development and implementation of appropriate fiscal controls, personnel and appropriate methods of work planning, scheduling and coordination.
• Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Must possess excellent customer service and public relations skills.
• Ability to interpret technical procedures or regulations. 
• Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
• General knowledge of University procedures and practices.
• Ability to effectively present information and respond to questions from various groups including managers and staff.
• Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts.
• Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff.
• Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility.
• Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Bachelor’s Degree.
• 3 years of custodial lead or supervisory experience.
• Experience supervising professional staff.
• Experience working in a residential or educational environment.

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• 3 years of management experience in Custodial Operations.
• Experience working in a college or university setting.
• Experience coordinating staff training.
• Experience working in a collective bargaining environment.
• Experience using computer application systems.

Compensation

Classification: Administrator I
Anticipated Hiring Range: $6,694/month
CSU Salary Range: $4,135/month - $12,288/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 14, 2026 through September 28, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.